The posting
- stable environment: a secure, long-term opportunity within a prestigious multinational company.
- work-life balance & hybrid model: after the initial probation period, enjoy a balanced hybrid setup (3 days office, 2 days remote).
- comprehensive benefit package including cafeteria, private health insurance, and an annual bonus scheme.
- training opportunities and immersion into an environment where professional loyalty is highly valued.
- minimum 2 years of experience in customer service or sales support.
- strong proficiency in SAP or similar ERP systems; confident user of MS Office and CRM tools.
- excellent command of English (written and verbal) for daily international communication.
- a proactive mindset with a talent for prioritization and meeting deadlines.
- exceptional attention to detail, accuracy, and a commitment to reliability.
- a collaborative team player who thrives in a long-standing, supportive group environment.
- end-to-end order management: oversee the full lifecycle of customer orders in SAP, including processing, tracking, and managing order acknowledgments and deliveries.
- claim & escalation management: take ownership of customer complaints, investigate issues thoroughly, and provide structured solutions.
- Internal coordination: act as a key link between our internal Sales, Logistics, and Quality departments to ensure operational efficiency.
- stakeholder communication: Maintain professional relationships with global B2B customers, distributors, and vendors primarily via email.
- keep job-related documents and databases in SAP/CRM systems accurate and up to date.
- proactively identify bottlenecks and contribute to enhancing our service workflows.



