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Open nowPosted 23 days ago

Customer Service & Order Management Specialist

randstadhu434 open roles

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Your applicationOpen nowCustomer Service & Order Management Specialistrandstadhu
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. randstadhu postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 23 days ago

randstadhu median: 1 days open

The posting

  • stable environment: a secure, long-term opportunity within a prestigious multinational company.
  • work-life balance & hybrid model: after the initial probation period, enjoy a balanced hybrid setup (3 days office, 2 days remote).
  • comprehensive benefit package including cafeteria, private health insurance, and an annual bonus scheme.
  • training opportunities and immersion into an environment where professional loyalty is highly valued.
  • minimum 2 years of experience in customer service or sales support.
  • strong proficiency in SAP or similar ERP systems; confident user of MS Office and CRM tools.
  • excellent command of English (written and verbal) for daily international communication.
  • a proactive mindset with a talent for prioritization and meeting deadlines.
  • exceptional attention to detail, accuracy, and a commitment to reliability.
  • a collaborative team player who thrives in a long-standing, supportive group environment.
  • end-to-end order management: oversee the full lifecycle of customer orders in SAP, including processing, tracking, and managing order acknowledgments and deliveries.
  • claim & escalation management: take ownership of customer complaints, investigate issues thoroughly, and provide structured solutions.
  • Internal coordination: act as a key link between our internal Sales, Logistics, and Quality departments to ensure operational efficiency.
  • stakeholder communication: Maintain professional relationships with global B2B customers, distributors, and vendors primarily via email.
  • keep job-related documents and databases in SAP/CRM systems accurate and up to date.
  • proactively identify bottlenecks and contribute to enhancing our service workflows.
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