The posting
- a rewarding career within a dynamic, fast-paced international operations environment.
- a collaborative team culture that values ownership, resilience, and initiative.
- cafeteria (after probation period).
- private healthcare services (Medicare) (after probation period).
- monthly transportation allowance (BKK).
- performance-based anual bonus.
- 5+ years of experience in Customer Service and Operations, preferably within an FMCG multinational environment.
- solid understanding of supply chain and logistics operations, including experience managing logistics service providers.
- proficiency in SAP (S4 HANA, IBP, or similar) and advanced Microsoft Office skills (Excel, PowerPoint, Word).
- full professional proficiency in English, both oral and written.
- exceptional communication, negotiation, and stakeholder management skills with a proven ability to build strong professional relationships.
- strong analytical and problem-solving mindset, capable of translating complex data into actionable business insights.
- an entrepreneurial "can-do" attitude with a focus on project management, process optimization, and execution excellence.
- own the end-to-end Order-to-Cash process, including sales orders, returns, claims, and credit-note management within SAP.
- serve as the primary liaison between customers and internal stakeholders to ensure cross-functional alignment and customer-centric decision-making.
- analyze customer logistics performance and develop action plans to optimize service levels and supply chain efficiency.
- monitor deliveries and ensure high-quality service standards through coordination with third-party logistics (3PL) providers.
- drive continuous improvement initiatives, including the implementation of new tools and automation to refine existing processes.
- maintain accurate customer master data, pricing, and transactional records while ensuring compliance with company policies and governance.
- collaborate across Planning, Sales, Finance, and Quality departments to monitor commercial KPIs and resolve operational challenges.



