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Open nowPosted 14 days ago

Technical Support Specialist

randstadhu423 open roles

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Your applicationOpen nowTechnical Support Specialistrandstadhu
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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 14 days ago

The posting

  • enjoy a hybrid schedule: 2 days / week (after the initial onboarding period).
  • a vibrant office located in the heart of Budapest near the Basilica.
  • comprehensive health insurance including medical, dental, and vision coverage.
  • competitive holiday policy and support for professional development.
  • participation in our equity program, on-site lunches & snacks.
  • access to 3D printing technology and an inclusive culture that values innovation.
  • 1+ years of experience in customer service, technical support, or education/instructional roles.
  • high school diploma or equivalent; a degree or technical background is a strong advantage.
  • fluency in English and one of the following: Italian, German or French.
  • strong problem-solving skills and a high level of empathy in communication.
  • experience with CRM systems and Google Workspace is preferred.
  • interest in 3D printing or technical hardware support.
  • serve as the primary point of contact for B2B clients and end-users, providing unparalleled support via phone and email.
  • respond to inquiries in accordance with established Service Level Agreements (SLAs).
  • document all interactions in the CRM (Salesforce) and provide technical diagnostics to keep the machines running smoothly.
  • dispatch replacement parts, hardware, and software updates with clear instructions.
  • collaborate with internal teams to provide valuable feedback on hardware and software performance.
  • master our product portfolio through hands-on 3D printing and continuous technical training.
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