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Open nowPosted today

DevSecOps Engineer/Low-Code Engineer

RAPSYS TECHNOLOGIES PTE. LTD.

Pay
SGD 5,500 – SGD 8,300 a month
Where
Singapore
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Your applicationOpen nowDevSecOps Engineer/Low-Code EngineerRAPSYS TECHNOLOGIES PTE. LTD. · Singapore

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.5%14 days
  5. 35.5%30 days
  6. 45.1%60 days
This job: posted today

The posting

Key Responsibilities

  • Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM.
  • Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals, and notifications.
  • Implement and improve incident, service request, problem, change, and knowledge management workflows.
  • Develop automation for ticket routing, approvals, escalation, incident handling, and service fulfillment.
  • Design, build, and troubleshoot integrations using REST APIs, webhooks, scripting, and supported connectors.
  • Integrate JSM with Jira, Confluence, and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases, and engineering work.
  • Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation, and cutover.
  • Support user acceptance testing, technical documentation, operational handover, and post-go-live stabilization.

Required Experience and Skills

  • Proven hands-on delivery of at least one Jira Service Management implementation; experience using Jira only for issue tracking is insufficient.
  • Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions, and service portals.
  • Practical understanding of ITSM processes, particularly incident, service request, problem, and change management.
  • Experience building automation and system integrations using REST APIs, webhooks, and scripting.
  • Experience integrating JSM or comparable enterprise workflow platforms with other systems.
  • Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration.
  • Experience with Atlassian Jira and Confluence; able to work across IT operations and software engineering teams.
  • Able to own a technical workstream independently, troubleshoot issues, and communicate with stakeholders.

Preferred Experience

  • Jira/JSM Server or Data Center-to-Cloud Migration, including configuration and data migration.
  • JSM Assets/CMDB, service catalogue design, and knowledge-management integration.
  • Automation linking GitLab pipelines or deployments to ITSM change and incident processes.
  • ITIL certification or experience in a highly governed enterprise/public-sector environment.
  • AIOps, or AI-enabled ITSM, such as incident summarization, ticket classification, knowledge recommendations, or intelligent routing.

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