Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 21 hours ago

PBX Agent

rbddcliffhousellcdbacliffhousemaine52 open roles

Where
Cape Neddick, ME
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPBX Agentrbddcliffhousellcdbacliffhousemaine · Cape Neddick, ME

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rbddcliffhousellcdbacliffhousemaine's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 21 hours ago

The posting

PBX Agent

The PBX Agent at Cliff House Maine serves as the central communication hub of the resort, ensuring all incoming and internal calls are handled with professionalism, warmth, and efficiency. This role is responsible for managing guest communication, call routing, service requests, and maintaining seamless coordination between departments to support an exceptional luxury guest experience.

The PBX Agent must possess strong knowledge of room types, resort amenities, dining outlets, activities, and operational procedures to confidently assist guests and team members. This role also supports Front Desk operations during high-volume periods and short staffing situations, requiring flexibility, attention to detail, and a strong service mindset.

This position is fully committed to upholding Forbes service standards, department procedures, and serving as a true ambassador for Cliff House Maine.

Pay Range: $20 - $25 per hour

Essential Functions

  • Answer all incoming external and internal phone calls promptly, professionally, and courteously
  • Manage call queues efficiently and ensure calls are routed accurately to the appropriate department or team member
  • Support guest arrival flow through queue management and coordination with Front Desk and Bell/Valet teams
  • Coordinate luggage delivery communication with the Bell team to ensure timely and seamless guest arrivals
  • Deliver arrival amenities, VIP gifts, welcome amenities, and special occasion items to guest rooms with proper presentation and attention to detail
  • Provide guests with accurate information regarding room types, rates, amenities, resort programming, dining options, spa services, and hotel facilities
  • Maintain complete knowledge of all guest room types, views, bedding configurations, amenities, and special accommodations
  • Handle guest requests, concerns, and service opportunities with urgency and heartfelt care
  • Create, update, and communicate guest service requests through HotSOS and other operational systems
  • Assist with guest messaging, wake-up calls, and internal dispatch communication
  • Assist with check-in/check-out support, guest inquiries, and operational coverage when necessary
  • Maintain awareness of daily arrivals, departures, VIP guests, group activity, and special events
  • Communicate effectively with Housekeeping, Engineering, Front Office, Reservations, Concierge, and all operational departments
  • Ensure all guest information is handled confidentially and securely in accordance with hotel standards
  • Maintain professionalism and composure in high-volume or high-pressure situations
  • Participate in pre-shift meetings and daily operational pass-ons to ensure strong communication across teams
  • Support overall Front Office operations and contribute to exceptional guest satisfaction

Qualifications

  • Previous hospitality experience in a luxury hotel, Four Diamond, or Forbes-rated property preferred
  • Prior Front Office, PBX, Front Desk, or Guest Services experience preferred
  • Must be available to work varied shifts including mornings, evenings, weekends, and holidays
  • Strong verbal communication and telephone etiquette skills required
  • Ability to multitask and remain calm in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Ability to work independently and as part of a team
  • Must be comfortable learning and using hotel systems and operational technology
  • Preferred knowledge of Opera Cloud, HotSOS, Microsoft Outlook, Excel, and Word
  • Ability to stand, walk, and remain active for extended periods
  • Ability to assist with Front Desk coverage and operational support as needed

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against rbddcliffhousellcdbacliffhousemaine's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rbddcliffhousellcdbacliffhousemaine's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rbddcliffhousellcdbacliffhousemaine's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.