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Open nowPosted 16 days ago

Client Services Administrator

RBGlobal430 open roles

Where
Winsford, Cheshire, United Kingdom
Work mode
On site
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Your applicationOpen nowClient Services AdministratorRBGlobal · Winsford, Cheshire, United Kingdom

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. RBGlobal postings stay open a median of 18 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 16 days ago

RBGlobal median: 18 days open

The posting

Job Description

Client Services Administrator

Winsford (Onsite)

Part time / 24 hours per week

The purpose of the role is to carry out administrative tasks, assist with a range of queries and provide excellent service to our customers and clients alike.

Client Services Administration

Key Responsibilities

  • Handling telephone queries received from customers and clients in a polite and professional manner – ensure that the client expectations are met - ie ensuring that DPA is applied oevery call.
  • Actioning and responding to all customer and client emails promptly and professionally
  • Updating user accounts and managing access to our partner portal
  • Adding both manual and automated uplift instructions to the system
  • Managing client queries received via the partner portal
  • Processing both manual and automated clearance of salvage at the request of our clients
  • Dealing with incoming post, including vehicle documentation and keys
  • Handling and responding to the issuing body of fines and penalty charge notices
  • Assisting our customers with the retention of cherished plates & finance mangament
  • Claims handling where required
  • Liaising with our site team to coordinate the return of personal belongings
  • Assisting our Auction team with issues preventing vehicles being listed for sale
  • General office duties including scanning, database updates and filing
  • Arranging the collection of customer vehicles and salvage upon request

Other General Responsibilities (applicable to all employees within our business)

  • Safety first! Ensure safe keeping of all people and company property, adhere to all Health & Safety procedures and raise any risks to HSEQ Team
  • Do everything you can to reduce energy consumption and promote sustainability values
  • Respect our workplace environment and the environment around us
  • Ensure all data is handled safely to meet GDPR and Data Protection requirements at all times
  • Promote our brands, products & services at all opportunities and adopt an “all about the customer” approach
  • Behave in line with our company values, behaviours, policies & procedures
  • Develop relevant knowledge & skills through personal development & coaching
  • Engage in all communication & keep up to date with business change & communication
  • Support the company in any other reasonable capacity, willing to work flexibly if business needs
  • Support the creation and upkeep of any processes/Standard Operating Procedures (SOP’s)
  • Devote all working time to business activity only
  • Work together with relevant key stakeholders, liaise with relevant business areas to agree interdependencies, share knowledge, and best practice
  • These duties and responsibilities are indicative and not exhaustive. We may make changes from time to time to reflect the changing needs of our business
  • We may require you to carry out reasonable alternatives within the character of your post. We expect you to adopt a flexible approach to your role and will consult you about any significant changes
  • All employees to have job descriptions in place and reviewed at least annually as part of performance review
  • Work in partnership with the People Team and keep HR/people records up to date

Person Specification Skills & Experience

  • Knowledge of popular Microsoft packages
  • Able to communicate with customers clearly and effectively
  • Professional phone manner

Knowledge Essential Desirable

  • Knowledge of motor vehicles
  • Previous experience in the motor industry

Qualifications/Certificates/Education

  • Proficient in Maths and English

Personal Qualities

  • Able to work off own initiative
  • Ability to work as part of a team
  • Be able to manage and prioritise workloads
  • Positive ‘Can Do’ Attitude
  • Reliable and punctual

About Us

IAA

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

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