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Open nowFirst seen 5 hours ago

Front Desk Concierge

rcmaspenwoodparent83 open roles

Where
Plano, TX
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Your applicationOpen nowFront Desk Conciergercmaspenwoodparent · Plano, TX

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This job: first seen 5 hours ago

The posting

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.

Location: Village on the Park Plano, an Assisted Living with Memory Care senior community

Pay Rate: $18.00/hr.

Part Time:

Sunday | 11:00a.m. - 7:30p.m.

Monday | 8:00a.m. - 4:30p.m.

PRN Shift Available

Availability: Must be available to work weekends and holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
  • Monitor all incoming public traffic and assist with inquiries.
  • Maintain the cleanliness and orderliness of common areas and all public spaces.
  • Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
  • Provide key support to the sales and marketing team by managing inquiries effectively.
  • Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
  • Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
  • Assist with maintenance orders, either on paper or through an electronic system.
  • Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
  • Assist with scheduling job applicant interviews for department heads.
  • Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
  • Be an active member of the community’s emergency response team.
  • Maintain a professional appearance and good personal hygiene in accordance with company policies.
  • for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
  • Assist with special projects or tasks as assigned.
  • Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.

MINIMUM REQUIREMENTS

  • High School diploma or GED required.
  • Prior customer service, front desk, and telephone experience preferred.
  • Valid Texas Driver’s License required.
  • Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
  • Proficient in PC skills, including Microsoft Office, Word, and some Excel.
  • Understanding of HIPAA requirements.

EOE/M/F/D/V

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