Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 355 days ago

Mango -Product Manager - Comm and AI

rctsglobal.com36 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMango -Product Manager - Comm and AIrctsglobal.com · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rctsglobal.com's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 355 days ago

The posting

Product Manager, Conversational AI & Communications Platform Department: Engineering Reports To: VP of Engineering

About Mango Voice Mango Voice is a leading provider of cloud-based communication solutions, helping businesses of all sizes connect with their customers through innovative VoIP, SMS, and collaboration tools. We are rapidly expanding our partner ecosystem and are looking for a driven individual to manage the technical and operational aspects of these new alliances.

The Role Mango Voice is searching for a highly technical and strategic Product Manager for the Conversational AI & Communications Platform to own the roadmap for our core Voice, Messaging, and AI capabilities. This pivotal role requires a product leader who can seamlessly integrate these technologies to create superior customer experiences, particularly in the healthcare domain.

You will be responsible for defining the future state of how patients connect with both human employees and AI agents. This includes ensuring all communication channels (Voice, SMS, MMS, WhatsApp) are intelligently routed and that both human and AI agents have the necessary context (e.g., patient information) to act effectively during the interaction.

Key Responsibilities Product Strategy & Vision (Voice, Messaging, and AI): Define and champion the long-term vision and product strategy for the unified Conversational AI and Communications Platform, ensuring alignment with overall company goals and market trends.

Deeply understand the current and future needs of the market, our users (patients and office staff), and the competitive landscape, particularly concerning AI-powered communication flows.

Conversational Experience Design: Own the complete flow of an interaction, whether it begins via voice call, text, or social messaging.

Design the logic and requirements for intelligent routing that decides whether an interaction is best handled by an internal employee or a dedicated AI agent.

Specify requirements for an agent-facing platform (human and AI) to securely access and utilize patient-specific information (contextual data) at the moment of interaction.

Drive the product development for AI capabilities, including natural language understanding (NLU), dialogue management, sentiment analysis, and seamless handoffs between AI and human agents.

Product Delivery & Execution:

Manage the full product lifecycle from ideation and requirements gathering to launch, adoption, and iteration.

Partner closely with the Engineering teams (Voice, Messaging, and AI) to prioritize the backlog, write clear and detailed user stories, define acceptance criteria, and manage the sprint process (Agile/Scrum).

Define and track key performance indicators (KPIs) for platform reliability, AI performance, user adoption, and customer satisfaction.

Cross-Functional Collaboration & Go-to-Market:

Work with UX/Design to create intuitive and effective interfaces for configuration and monitoring.

Collaborate with Sales, Marketing, and Customer Success to define the platform's value proposition, create compelling product documentation, and ensure successful product launches and market adoption.

Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 5+ years of experience in Product Management, with a minimum of 2 years directly managing products related to one or more of the following: Voice/Telephony (CPaaS/UCaaS), Messaging (SMS/MMS/WhatsApp), or Conversational AI/Chatbots. Strong technical acumen with the ability to engage deeply with Engineering on API design, platform architecture, and scalability challenges. Demonstrated experience defining and launching complex products that involve multi-channel communications and intelligent routing logic. Excellent communication skills with proven ability to influence cross-functional teams and present confidently to executive leadership. Preferred Qualifications Prior experience in the Healthcare or Patient-Provider Communication space, understanding compliance and security requirements (e.g., HIPAA). Direct experience with Natural Language Processing (NLP) technologies and building out production-ready conversational agents. Experience integrating third-party data or CRM/PMS/EHR systems to provide contextual information to communication agents. Experience with the Shape Up framework or certification in an Agile framework (e.g., CSPO, PSPO). Technical product manager who knows all three of VoIP/Telephony, SMS/MMS, and AI. I know that's a tall order

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against rctsglobal.com's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rctsglobal.com's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rctsglobal.com's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.