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Open nowPosted 33 days ago

Product Support Agent I

RealPage, Inc.94 open roles

Where
Manila, Pasig, Philippines
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Your applicationOpen nowProduct Support Agent IRealPage, Inc. · Manila, Pasig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RealPage, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. RealPage, Inc. postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 33 days ago

RealPage, Inc. median: 1 days open

The posting

Overview

The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review.

Responsibilities

  • Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction
  • Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction
  • Document customer interactions through the ticket management system
  • Establish relationships and trust with customers during interactions
  • Provide basic training to customers that may require a how-to session and walkthrough
  • Troubleshoot integrated products with customers to isolate issues to root cause
  • Manage situations that require real-time solutions and setting clear expectations on resolution plans
  • Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics
  • Document product knowledge solutions when applicable. Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses. Perform additional duties as required

Qualifications

  • 2 years of customer service experience
  • Strong technical and troubleshooting skills (PCs and Internet computing)
  • Strong verbal, written and interpersonal communication skills
  • Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel)
  • Operate during assigned shift determined upon hire based on business need
  • Ability to work a flexible schedule, occasional overtime may be requested
  • Minimum of 30 wpm typing skills

PREFERRED KNOWLEDGE/SKILLS/ABILITIES:

  • Previous call center experience
  • Ability to troubleshoot hardware. Understanding of networking (routers, networks, etc.)
  • Experience in housing industry, property management or real estate
  • Fluency in Spanish
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  1. A CV for this posting

    Written against RealPage, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RealPage, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    RealPage, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Who got the interview, and who heard nothing

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