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Open nowPosted 7 days ago

Assistant Resident Manager

realstar23 open roles

Where
Sherbrooke, QC, Canada
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Your applicationOpen nowAssistant Resident Managerrealstar · Sherbrooke, QC, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on realstar's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

Ce que nous offrons à nos employés :

Salaire + appartement inclus Prime à l’embauche Avantages sociaux entièrement pris en charge par l’employeur Primes trimestrielles basées sur la performance de l’établissement Primes annuelles basées sur la performance individuelle Programmes de formation continue Récompenses pour l’ancienneté Possibilités d’évolution de carrière Environnement de travail inclusif et diversifié Fêtes de fin d’année et barbecues d’été

  Service à la clientèle :

Accueillir les résidents et interagir avec eux de manière courtoise et professionnelle Créer une ambiance chaleureuse Faire preuve d'un excellent service à la clientèle et d'une attitude positive Répondre aux préoccupations et aux demandes de service des résidents dans les 24 heures Assurer un suivi auprès des résidents afin de garantir leur satisfaction Gérer les tâches administratives du bureau, telles que le traitement des demandes en ligne, la création d'avis, la gestion des renouvellements de baux et autres tâches liées au bon fonctionnement quotidien Organiser, promouvoir et animer les événements destinés aux résidents (ex. : fêtes de fin d'année et barbecues d'été)

  Nettoyage général :

Assurer la propreté de toutes les aires communes, y compris les halls d'entrée, les salles communes, le stationnement souterrain, les vestiaires, les patios et les toits-terrasses. Connaître et utiliser les produits chimiques de nettoyage en toute sécurité. Nettoyer en profondeur les logements vacants, y compris les appareils électroménagers, les planchers, les murs, les fenêtres, les cuisines, les salles de bain et les balcons, afin qu'ils soient prêts à être occupés. Dépoussiérer les armoires à tuyaux d'incendie, les sonnettes et les rails d'ascenseur pour minimiser l'accumulation de débris. Surveiller et nettoyer les vide-ordures et les locaux à ordures et à recyclage Collecter les ordures et les bacs de recyclage selon le calendrier de collecte des déchets de la ville. Connaître et appliquer les règles de manipulation sécuritaire des produits de nettoyage (WHIMIS). Entretenir les espaces extérieurs, notamment ramasser les déchets, déneiger et déglacer, saler les entrées, les allées et l'accès au toit-terrasse

  Entretien de l'immeuble :

Aider les résidents à effectuer leurs demandes d'entretien selon les procédures établies Effectuer des rondes quotidiennes dans chaque étage, cage d'escalier et parties communes afin de corriger les petits défauts Signaler au responsable direct tout problème grave affectant l'esthétique extérieure ou présentant un risque pour la sécurit Assister le responsable dans la surveillance des systèmes de chauffage, ventilation et climatisation (CVC), le dépannage des installations électriques, de plomberie, de chaudières et de refroidisseurs Assister le responsable dans la planification et la supervision des interventions des artisans et des entreprises de réparation, selon les besoins

  Sécurité incendie :

Connaissance des systèmes d'intervention en cas d'incendie et de protection des personnes (alarmes et systèmes de détection incendie) Participation aux procédures d'urgence

  Qualifications :

Excellentes aptitudes en service à la clientèle Expérience antérieure ou similaire en gestion immobilière (un atout) Présentation professionnelle Maîtrise des outils informatiques de base Capacité à effectuer des tâches de nettoyage général et des réparations mineures Capacité à soulever des charges allant jusqu'à 23 kg (50 lb), notamment des poubelles, des meubles, des appareils électroménagers ou lors du déneigement, parfois pendant de longues période Bonnes aptitudes à la communication écrite et orale Maîtrise du français et de l'anglais

    What we offer to employees:

Salary + two-bedroom apartment suite included Signing bonus Employer paid benefits Quarterly bonuses based on property performance Annual bonuses based on personal performance Ongoing training programs Awards for years of service Opportunity for career development Inclusive and diverse work environment Annual holiday parties & summer BBQ’s

  Customer Service:

Greet and interact with residents in a friendly and professional manner Promote a welcoming atmosphere Demonstrate excellent customer service and a "can-do" attitude Attend to resident concerns and service requests within 24 hours Follow up with residents to ensure a high level of customer satisfaction  Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

  General Cleaning:

Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops Knowledge and safe handling of cleaning chemicals Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready Dust fire hose cabinets, bells and elevator tracks to minimize excess debris Monitor and clean of garbage chutes, garbage and recycling rooms Collection of garbage and recycling bins in coordination with the city waste schedule Knowledge and understanding of the safe handling of cleaning materials (WHMIS) Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

  Property Maintenance:

Assist residents how to complete maintenance requests through the proper channels Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

  Fire Safety:

Knowledge of fire and life safety response systems (fire alarms and detection systems) Assist in emergency procedures

  Qualifications

Strong customer service skills Previous or similar property management experience (an asset) Display a professional/presentable appearance Basic computer and keyboarding skills Ability to perform general cleaning duties, and minor maintenance repairs Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time Good written and verbal communication skills  Fluent in English and French

  #QC

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