The posting
Summary
Fundamentally responsible for the overall property management duties for the assigned portfolio of Realterm logistics and on-airport properties within the West Region.
General Responsibilities
Property Operations
Ensure properties are maintained in good operational condition Responsible for completing and recording property inspections required by contractual and risk management obligations. Work with site management team to ensure systems are properly maintained and tenant’s needs are addressed in a timely manner Oversee property related service contracts and building staff (landscaping, janitorial, site management) Responsible for assuring that capital projects are completed on time and within budget in cooperation with the facilities team, construction group and/or third parties Maximize the value of the assigned properties by finding methods to reduce costs and increase efficiencies of building systems and services Responsible for assessing, developing and implementing short term, intermediate and long-term strategies which enhance value Responsible for ensuring that property specific compliance requirements are completed including requirements of ground lessors, third party lenders and bondholders, as well as any other investor requirements Participate in special projects within the assigned portfolio that may include evaluation (due diligence) of properties for acquisitions / dispositions among other recurring and non-recurring events Where required, oversee property related aircraft parking apron services, including ramp management and fuel distribution services
Tenant & Customer Relations
Establish positive relationships with internal and external customers Act as primary point of contact for tenants, providing effective Lease administration guidance Provide new tenant orientation with focus on tenant v. landlord lease obligation Establish appropriate communication within tenant organizations and within Realterm to address administrative, leasing, sustainability and financial matters Manage tenant interface platform for assigned properties Participate in Tenant Satisfaction Assessment process and subsequent action planning
Financial Reporting
Review and approval of vendor invoices Monitor and manage AR/AP for the assigned properties Ensure utilities are billed back to the tenants as required Review and prepare property reports, variance analyses and operating and capital budgets for assigned portfolio Work with senior management to reforecast R&M and capital expenses as necessary for assigned properties Review annual property expense estimates and reconciliation process for assigned properties
Leasing and Marketing
Interface with Leasing and Development during lease negotiations, property expense analysis and operational implications Keep involved with community affairs and business conditions that impact properties Assist with property tours when requested Monitor and maintain vacant spaces for “show ready” condition Participate in airport and industrial real estate associations and events where required and/or beneficial to nurture business relationships or networking prospects or to engage in educational opportunities
Risk Management
Ensure tenant and emergency contact lists are current for assigned properties Implement emergency response plan at assigned properties Identify and address any FLS issues Ensure all environmental permits and inspections are up to date for assigned properties
Administrative
Ensure documents are properly maintained on the Shared Drive Competitively bid contracts for property service Complete tenant move-in and move-out process and documentation Input and follow up on work orders entered into Facilities Manager Assist with collection, recording and reporting of utility benchmarking Ensure vendor compliance with insurance requirements Perform special ad hoc projects and assignments
Competencies
Accountability & Availability Character, Trust, Integrity Planning, Decision-Making & Initiative Development & Learning Collaboration, Communication & Teamwork
Qualifications
Demonstrates a high level of competency in managing complex property portfolio with accuracy, consistency and attention to detail. Operates with a strong sense of urgency, proactively addressing issues to enhance tenant satisfaction, protect asset value, and support safety and compliance. Takes ownership of issues from identification through resolution, proactively driving solutions and ensuring timely follow-through. Effectively prioritizes and responds to time-sensitive tenant, operational, and financial matters in a fast-paced environment. Delivers timely outcomes while exercising sound judgment and maintaining Company standards for quality, compliance, and professionalism. Excellent written and verbal communications skills Financial/accounting skills Strong lease administration knowledge/experience inclusive of commercial leases Demonstrated knowledge of mechanical and building systems Strong analytical and effective problem-solving skills, with the ability to quickly adapt to changing priorities. Ability to work independently and effectively manage multiple tasks Proficiency in Microsoft Office Working knowledge of Yardi preferred
Education and/or Experience
Two (2) to three (3) years of commercial/industrial property management experience in APM or PM role required Bachelor’s degree or equivalent experience
Working Environment
The position will work in a general office setting and may require travel at least 40% of the time based on organizational/business and regional team needs.
Physical Demands
Must be able to remain in a stationary position for the majority of the workday, sitting at a desk, consistently operating a computer. The person in this position must be able to access file cabinets and office machinery (to include a computer, copier, and fax machine). On occasion, may need to lift boxes of up to 10 lbs. They must also be able to walk (for extended periods of time), climb stairs and/or ladders at property sites as required, including partially developed properties to conduct inspections.
