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Open nowPosted 20 hours ago

Store Bar Lead

Rebag20 open roles

Where
New York, New York
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Your applicationOpen nowStore Bar LeadRebag · New York, New York

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Rebag postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 20 hours ago

Rebag median: 21 days open

The posting

Rebag (rebag.com), the ultimate destination for buying and selling the most coveted designer handbags, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with nine locations in Los Angeles, New York and Miami. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $100m in funding to date. Rebag is headquartered in New York City and employs a team of 150.

Role Description:

Rebag is actively seeking a Store Bar Lead. This role oversees the product sourcing side of our retail business, where clients visit our stores to sell and trade their luxury items with us. A Store Bar Lead is focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our WTC retail store. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.

Job Responsibilities:

  • Deliver best-in-class experience to every client to build familiarity, comfort, and trust
  • Capture client information that will build a stronger connection
  • Sustain client relationship through CRM systems, manage personal client book and converting sales digitally (through OMNI)
  • Manage inventory system for store
  • Train and assist, along side retail operation team, all store employees on Inventory sourcing systems
  • Educate every client on C.L.A.I.R. technology and the resale industry
  • Manage customer ticket system for store and ensure all employees are following proper protocol
  • Audit all inventory purchased from customer
  • Engage and assist in selling items to customers daily
  • Achieve sales target consistently
  • Plan and execute schedule for store bar and ensure deadlines are met
  • Manage appointment calendar for store
  • Communicate to store team clear expectations and training of product buying platforms

How We Measure Success:

  • Sales target consistently achieved
  • Achieving 60% repeat business
  • Ensuring that Digital conversion and Store conversion is being met
  • Team is achieving operational training average score on our training platform
  • Store team is executing company standards on the floor at al times
  • Customer are bringing merchandise into store to Trade
  • Operational tasks are being completed by their due dates
  • Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders.

What We Expect You to Bring To The Table:

  • Management experience preferred.
  • Knowledge about luxury goods and research and understanding of the resale industry
  • Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry
  • Luxury fashion experience in sales and have a knowledge of the luxury resale market
  • Experience with CRM and a variety of clienteling/outreach tools, experience with inventory platforms
  • Self-motivated and strong background in driving sales
  • Proven track record of exceptional performance, high productivity and meeting deadlines
  • Multitasking and strong time management
  • Strong project planning, tracking & organizing skills
  • Excellent written and verbal communication skills; must be able to present data in an organized manner

Hourly Rate: $21-$24 (based on experience and seniority)

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