The posting
Hello,
We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.
Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.
Our values shape how we work and grow together:
💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.
✨ Be brilliant: We show up with curiosity and energy, always striving for better.
🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do.
💡Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.
About the role
Own the optimisation, configuration, and ongoing development of the Bank's core banking platform (Mambu), ensuring it effectively supports lending products, accounting processes, operational workflows, and system integrations. Act as the platform subject matter expert, driving continuous improvement, resolving platform and product issues, implementing best practices, supporting new product development, and ensuring the platform remains aligned with business needs, regulatory requirements, and evolving platform capabilities. Mambu is the Bank's primary core banking platform for managing lending products, customer accounts, accounting events, and related operational processes.
Key Responsibilities
- Own the configuration, administration, and optimisation of the Bank's core banking platform, ensuring it remains stable, scalable, and aligned with business requirements.
- Lead the review and remediation of existing platform configurations, accounting structures, product setups, and operational processes, implementing sustainable improvements and best practices.
- Deliver the configuration and launch of new lending products and enhancements, ensuring products meet business, operational, financial, and regulatory requirements.
- Manage and maintain product parameters including interest calculations, fees, repayment schedules, accounting treatments, settlement accounts, liability accounts, and servicing processes.
- Own and maintain platform accounting configurations, including sub-ledger structures, general ledger mappings, reconciliations, and financial controls.
- Investigate, troubleshoot, and resolve platform, product, accounting, and operational issues, conducting root cause analysis and implementing long-term corrective actions.
- Manage and enhance integrations between the core banking platform and internal or third-party systems, ensuring data integrity, operational resilience, and effective exception management.
- Define, document, and improve processes, controls, and procedures relating to product management, platform administration, accounting operations, and customer servicing.
- Advise stakeholders on platform capabilities, product design, operational processes, and industry best practices, supporting effective decision making across the Bank.
- Monitor platform releases, roadmap developments, and emerging capabilities, including Adjustable Interest Rate Products and other new functionality, assessing opportunities to improve the Bank's operating model and product offering
- Own the design and delivery of Salesforce solutions that meet business requirements whilst maintaining platform stability, scalability, and performance.
Corporate Responsibilities
- Read and follow all relevant company policies and procedures
- Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy
- Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role
- A Material Risk Taker for the bank you will need to act in accordance with regulatory expectations of a Certified individual
Required Skills & Experience
- Degree, professional qualification, or equivalent practical experience in Technology, Finance, Banking, Accounting, or a related discipline.
- Evidence of continuous professional development relevant to banking technology, lending platforms, or core banking systems.
- Experience administering, configuring, supporting, or optimising a core banking, lending, servicing, or loan management platform.
- Experience configuring financial products, accounting rules, operational processes, or system workflows within a financial services environment.
- Experience working with accounting structures, reconciliations, ledger mappings, and financial controls.
- Experience identifying process inefficiencies and implementing platform or operational improvements.
- Experience investigating and resolving complex platform, product, or operational issues.
- Experience working with cross-functional stakeholders including Technology, Finance, Operations, Risk, and Product teams.
- Experience supporting platform integrations with internal or third-party systems.
- Strong understanding of core banking or lending platform configuration and administration.
- Knowledge of lending product structures, interest calculations, repayment schedules, fees, charges, and servicing processes.
- Knowledge of accounting principles, sub-ledger management, general ledger integration, reconciliations, and financial controls.
- Understanding of API-based integrations, data flows, and system interaction patterns.
- Ability to analyse platform issues and perform root cause investigation across technical, operational, and process-related areas.
- Strong process design and documentation skills.
- Knowledge of change management, testing, release management, and platform governance practices.
- Ability to apply platform and operational best practices to improve efficiency, control, and scalability.
- Mambu certifications or formal Mambu training.
- Professional qualifications in accounting, banking operations, or business analysis.
- Relevant industry certifications relating to financial services, project delivery, or technology platforms.
- Experience with Mambu or another modern core banking platform such as Temenos, Thought Machine, Finastra, Sopra Banking, Oracle FLEXCUBE, or similar.
- Experience configuring lending products within a bank, lender, building society, or other regulated financial services organisation.
- Experience with loan servicing, collections, customer servicing, or product operations.
- Experience supporting cloud-based, API-driven platforms.
- Experience participating in new product launches or major platform transformation programmes.
- Experience within a UK regulated banking or lending environment.
- Knowledge of Mambu platform capabilities, configuration, accounting engine, and product setup.
- Knowledge of Adjustable Interest Rate Products and variable-rate lending products.
- Understanding of savings, deposit, settlement, and liability account structures.
- Knowledge of banking integration patterns and event-driven architecture.
- Familiarity with SQL, reporting tools, API testing tools, or integration platforms.
- Understanding of UK banking regulation and operational control frameworks.
- Awareness of emerging trends and developments within core banking and lending technology platforms.
Why Join?
At Recognise Bank, we're building more than a bank — we’re creating a culture where people feel empowered to make a difference 💡, supported to be brilliant ✨ with a can do will do attitude, and trusted to do the right thing 🤝.
We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.
Here’s what you can look forward to:
🌴 Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
🌍 Work From Anywhere – Up to 6 weeks per year to work remotely from anywhere in the world.*
📚 Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
🏠 Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.**
🩺 Private Medical Care with Vitality – Comprehensive healthcare coverage to keep you healthy.
💼 Enhanced Pension Scheme – Helping you plan and save for a secure future.
👶 Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
🎉 Discretionary Company Bonus – Rewarding your contribution to our shared success.
If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.
*Subject to company policy.
**This arrangement may vary during the induction period.
