The posting
Position Overview:
The PHP-Overnight Program Manager provides direct oversight of all functions and operations of the PHP-Overnight program. The PHP Overnight House Manager must be proficient in understanding addiction and treatment.
Specific Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Sets operational standards, policies, and procedures as needed for successful PHP Overnight operations. Networks with inpatient clinical and care coordination staff to determine resident eligibility and willingness to participate in the PHP Overnight program. Responsible for reviewing and approving applications for prospective residents. Meeting with incoming residents to review the welcome orientation packet and complete the intake process. Performs all aspects of patient belongings processing for new admissions, including search, debugging, and delivery. Monitors resident activities, provides security checks throughout shift. Ensures the safety of residents. Promotes resident participation in the RCA Monroeville PHP program. Assists in the activities of residents' daily schedule. Facilitates and documents weekly mandatory residence meetings. Implements, enforces, and monitors the house rules, policies, and procedures. Designates chores and clearly outlines resident responsibilities for participation, cleanliness of rooms and common areas, and maintenance of the house order. Ensures that maintenance forms are reviewed and submitted within 48 hours. Organizes and conducts social and cultural activities to promote sobriety. Coordinates transportation for outside functions related to recovery plan. Collects rent and maintains ledger of resident accounts. Administers random drug tests and breathalyzers. Maintains a program that is safe, sober, and recovery oriented. Maintains appropriate confidentiality when interacting with residents, families, visitors, referral sources, and all other contacts. Exhibits excellent customer service skills as demonstrated with supportive and constructive communication with all contacts including co-workers, residents, visitors, families, and referral sources. Performs any other job-related duties as assigned.
Qualifications
Knowledge, skills and abilities required
High school diploma or equivalent. Understands the principles of 12-Step Programs and application in the SUD recovery process. Excellent organizational skills with the ability to prioritize workload and meet deadlines. Ability to work in a fast-paced environment. Proficiency with all necessary technology hardware, systems and tools required to perform duties; training will be provided as needed.
Competencies:
Customer Service:Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available. Problem Solving:Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges. Communication Proficiency:Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations. Flexibility:Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates. Time Management:Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.
Work Environment:
This job operates in a professional in-patient treatment facility environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. The noise level in the work environment is usually moderate.
Physical Demands:
The requirements listed below are representative of the physical abilities required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is constantly required to stand and walk; occasionally sit, regularly reach with hands and arms; rarely climb or balance and occasionally stoop, kneel, crouch or crawl. The employee must regularly lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
