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Open nowPosted 5 days ago

Customer Service Telecom - Activatie & Techniek (NL/FR)

Recrewtment

Where
de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium
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Your applicationOpen nowCustomer Service Telecom - Activatie & Techniek (NL/FR)Recrewtment · de Bruxelles-Capitale/Arr. Brussel-Hoofdstad, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Recrewtment's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 5 days ago

The posting

Je behandelt technische activatie- en klantendossiers van A tot Z, analyseert problemen en zorgt samen met klanten, techniekers en interne teams voor een correcte oplossing. Een gevarieerde functie waarin klantgerichtheid, technische analyse en multitasking centraal staan.

  • Je behandelt dossiers rond activatieproblemen van internet, tv en netwerkdiensten voor particuliere klanten.
  • Je volgt provisioning-aanvragen van A tot Z op: activaties verwerken, problemen analyseren en klanten informeren over de voortgang.
  • Je hebt dagelijks contact met zowel techniekers als klanten via inbound en outbound calls.
  • Je onderzoekt problemen, denkt logisch na over mogelijke oorzaken en schakelt indien nodig met andere interne diensten.
  • Je verwerkt klantgegevens, contractaanpassingen en dossierinformatie nauwkeurig in verschillende systemen, waaronder Salesforce.
  • Je schakelt voortdurend tussen verschillende applicaties, dossiers en situaties, waarbij je het overzicht weet te bewaren.
  • Je bent tweetalig Nederlands/Frans. Engels is een pluspunt.
  • Je hebt minstens 1 à 2 jaar ervaring binnen customer service. Dit mag gerust binnen een algemene klantendienst zijn.
  • Je bent analytisch ingesteld, denkt logisch na en durft doorvragen om problemen tot op de bodem uit te zoeken.
  • Je bent computervaardig, kan goed multitasken en schakelt vlot tussen verschillende programma's en systemen.
  • Je leert snel bij, werkt nauwkeurig en bent gemotiveerd om nieuwe processen en toepassingen onder de knie te krijgen.
  • Je bent klantgericht, communicatief sterk en een betrouwbare teamplayer die op zoek is naar een stabiele samenwerking.
  • Je beschikt minstens over een A2-diploma. Technische voorkennis is niet vereist, maar interesse in telecom is mooi meegenomen.

Posting text belongs to the employer. Removal requests: contact us.

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