The posting
The Job:
- Ensure claim enquiries andrequests received through emails are responded within the expected turnaroundtime
- Where required, ensure callsto policyholders and distribution representatives relating to claim decisionsare promptly rendered.
- Assist in call out todistribution representatives and / or policyholders, to provide basis ofdecision, for concluded claims where policy has to be voided due to materialnon disclosure
- Assess and manage appeals, feedbacks and general complaints receivedfrom emails
- Manage complaints prior escalating higher level to Managers andhis/her immediate supervisors
The Requirements:
- Diploma Holder with at least 2 years experience in Insurance Industry, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be anadded advantage
- 1 year of relevant workingexperience in complaint handling will be advantageous
- Experience in insurance industry with claim knowledge would be advantageous
Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.
JANE LUI JIE'EN
CEI: R1104482
Company Reg.No. 199601303W || EA Licence No. 99C4599



