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Open nowPosted today

Customer Service Associate (Up to $4,500) #BTS

RECRUIT EXPRESS PTE LTD

Pay
SGD 3,500 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowCustomer Service Associate (Up to $4,500) #BTSRECRUIT EXPRESS PTE LTD · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RECRUIT EXPRESS PTE LTD's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

The posting

Responsibilities

  • Handle customer enquiries and service requests primarily through Live Chat, ensuring a positive customer experience
  • Attend to financial representatives’ and policyholders’ enquiries, complaints and concerns professionally and accurately
  • Ensure timely follow-ups, fulfil service commitments and make outbound calls when required
  • Assess appeals, recommend appropriate actions and escalate complex cases to relevant departments for resolution
  • Maintain accurate customer interactions and service records in the CRM system, meet service quality and productivity targets
  • Assist with ad hoc duties as assigned

Requirements

  • Experience in customer service functions

Interested applicants please email your resume to [email protected] Megan Ng Su Ting (CEI No.: R23115059) Recruit Express Pte Ltd EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Posting text belongs to the employer. Removal requests: contact us.

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