Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Remote Call Center Supervisor

Recruit Monitor250 open roles

Where
Denver, CO, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRemote Call Center SupervisorRecruit Monitor · Denver, CO, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Recruit Monitor's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 days ago

The posting

The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible mannerThis is your opportunity to join us and represent a top biotechnology company.Whats in it for you?

  • Competitive compensation
  • Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
  • Generous performance-driven Incentive Compensation package
  • Competitive environment with company wide recognition, contests and coveted awards
  • Exceptional company culture
  • Recognized as a Top Workplace USA 2021

What will you be doing?

  • Supervise call center staff, including active performance management
  • Provide day-to-day supervision of the medical information specialists/customer service representatives.
  • Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules.
  • Implement and communicate performance standards o Coach team members for success and support individual development of direct reports
  • Conduct performance evaluations for designated staff members
  • Conduct new hire interviewing and training
  • Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies.
  • Monitor staffing levels
  • Coordinate and deliver program trainings as required by program
  • Create and implement initiatives designed to encourage teamwork and increase employee engagement.
  • Supervise call floor operations
  • Delivers service that meets or exceeds client expectations
  • Maintains all service levels
  • Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures
  • Manage call center operations in a fiscally responsible manner
  • Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client
  • Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique.
  • Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, when needed.
  • Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis.
  • Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all.
  • As needed, assist with the implementation of program modifications and the scheduling of special call programs.
  • Assist Client Account Manager in the development and implementation of new client programs.
  • Assist in the development of quality improvement programs as a means to increase productivity and improve service levels.
  • Develop contact center policies and procedures.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

  • Associates degree Or equivalent work related experience
  • 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience.
  • Understanding of call management systems such as CentreVu Supervisor.
  • Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.
  • Outstanding customer service, communication, and interpersonal skills.
  • Must possess the ability to train and motivate staff members.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Recruit Monitor's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Recruit Monitor's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Recruit Monitor's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.