Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Remote Customer Service Representative

Recruit Monitor250 open roles

Where
Yonkers, NY, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRemote Customer Service RepresentativeRecruit Monitor · Yonkers, NY, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Recruit Monitor's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Within our Customer Response Center, the Remote Licensed Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday - Friday between 9am and 5:30pm EST (40 hours per week) for approximately 8 weeks.

After training and onboarding is completed, go-forward shifts will typically be between the hours of 1:30pm-10pm EST. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week. Shifts may be subject to change in the future based on business needs to a shift of 11:30am - 8pm EST.

When you start in the Customer Service Rep (CSR) role within the Customer Response Center (CRC), you may be aligned to our our Primary or Expanded Call Group, which can include some complex calls. . As time progresses and you gain experience, you will be expected to move into more complex call groups. As you progress through the different call groups, you will be eligible for promotional increases.

Responsibilities:

  • Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
  • Builds rapport with each customer.
  • Listens to customers' requests and inquiries.
  • Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
  • Escalates to appropriate team if necessary.
  • Processes policyholder transactions accurately and within Customer Response Center established time standards.
  • Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
  • Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
  • Understands aspects of billing systems as it pertains to policy coverage.
  • Identifies and communicates transactions and impact to policy premium.
  • Evaluates and makes decisions regarding exceptions to payment plan and fees.
  • Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements.
  • Places policy in follow-up and ensures adherence to arrangements specified.
  • Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
  • Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient.
  • Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements.
  • Actively participates and leads LMS initiatives within the scope of the role.
  • Looks for opportunities to improve processes within team or department through root cause problem solving.
  • Provides leadership, coaching and technical/procedural knowledge to service representatives relating to personal lines auto policies.
  • Participate in training of new service representatives through job shadowing, work review, and coaching and feedback.
  • Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
  • Supports and participates in office or department programs and contests.
  • Performs additional duties as assigned.
  • Minimum of 3 years of insurance experience.
  • Personal Lines producer insurance licenses required.
  • Associates degree preferred.
  • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  • Excellent communication and interpersonal skills are required.

Our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We hasve proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Recruit Monitor's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Recruit Monitor's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Recruit Monitor's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.