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Open nowPosted 12 hours ago

Customer Service Specialist

Red Bull1,238 open roles

Where
Budapest, Hungary
Work mode
On site
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Your applicationOpen nowCustomer Service SpecialistRed Bull · Budapest, Hungary

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Red Bull postings stay open a median of 29 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

Red Bull median: 29 days open

The posting

Company Description

Serves as the primary customer contact and owns the end-to-end execution of Order-to-Cash and supply chain processes for Finished Goods and Visibility Items. Drives service-level improvements, cost optimization, and asset-utilization initiatives, while representing the customer perspective internally and ensuring cross-functional alignment to deliver operational excellence and sustainable business growth.

Job Description

CUSTOMER OPERATIONS & CONTINUOUS IMPROVEMENT

  • Assess customer logistics capabilities and operational performance using diagnostic tools and analytics.
  • Develop and implement joint action plans to improve customer logistics performance and ordering behaviour.
  • Identify opportunities to optimize service levels, asset utilization, supply chain efficiency, and operational costs.
  • Lead the implementation of new tools, automation initiatives, and improved ways of working.
  • Drive logistics trade-term and process improvements that create value for both Red Bull and customers.

ORDER-TO-CASH EXECUTION

  • Own the end-to-end Order-to-Cash process for Finished Goods and VISIT items.
  • Manage sales orders, return orders, goods movements, claims, and credit-note processes in SAP.
  • Monitor customer deliveries and ensure high-quality service from 3PL to end customer.
  • Manage collection activities in accordance with credit policies and company guidelines.
  • Prepare and maintain all required order, export, and customer documentation.
  • Maintain accurate customer master data, pricing, and transactional records.

CUSTOMER PARTNERSHIP & SERVICE EXCELLENCE

  • Act as the primary point of contact for customers and key internal stakeholders.
  • Build strong customer relationships and identify opportunities for sustainable business growth.
  • Understand customer needs, business realities, market dynamics, and logistics constraints.
  • Conduct regular customer visits, performance reviews, and feedback sessions.
  • Represent the customer perspective within the organization and drive customer-centric decisions.
  • Support the Sales team on all logistics and customer service-related topics.

COMPLIANCE, QUALITY & GOVERNANCE

  • Ensure execution of processes in line with company policies, standards, and operating guidelines.
  • Act as SAP key user and escalate non-standard process deviations where required.
  • Maintain documentation, manuals, guidelines, and business process procedures.
  • Manage batch tracking, traceability, product samples, and customer certificates.
  • Handle consumer complaints and support quality-management requirements.
  • Ensure compliance and operational transparency across all customer-service and logistics activities.
  • Monitor customer service and commercial KPIs.
  • Identify trends, risks, and improvement opportunities and initiate corrective actions.
  • Collaborate with Planning, Sales, Finance, Logistics, Quality, and external logistics providers to ensure seamless execution.
  • Influence supply chain flexibility and product availability in line with route-to-market and logistics strategies.
  • Support continuous improvement projects, process optimization, and system testing activities.

PERFORMANCE MANAGEMENT

  • Monitor customer service and commercial KPIs.
  • Identify trends, risks, and improvement opportunities and initiate corrective actions.
  • Collaborate with Planning, Sales, Finance, Logistics, Quality, and external logistics providers to ensure seamless execution.
  • Influence supply chain flexibility and product availability in line with route-to-market and logistics strategies.
  • Support continuous improvement projects, process optimization, and system testing activities.

Qualifications

  • Minimum 5 years of experience in Customer Service and Operations within a multinational environment, preferably in FMCG.
  • Strong understanding of supply chain and logistics operations, including experience managing logistics service providers and customer-facing processes.
  • Excellent communication and interpersonal skills, including customer-facing and telephone communication, stakeholder management, and relationship building.
  • Strong negotiation, influencing, and collaboration skills across internal and external stakeholders.
  • Ability to work effectively under pressure, manage multiple priorities, and deliver results in a fast-paced environment.
  • Strong project management capabilities with the ability to combine strategic thinking, attention to detail, and execution excellence.
  • Process-oriented mindset with a holistic understanding of end-to-end supply chain processes and experience driving continuous improvement and change management initiatives.
  • Strong analytical and problem-solving skills, with the ability to translate data from multiple sources into actionable business insights.
  • Solution-, quality-, and service-oriented approach with a strong customer focus.
  • Entrepreneurial can-do attitude, demonstrating ownership, initiative, resilience, and a commitment to best-practice implementation.
  • Advanced Microsoft Office skills (Excel, PowerPoint, Word).
  • Knowledge of SAP S4 HANA, SAP IBP, BI, or similar ERP and planning systems.

Additional Information

Red Bull Hungaria Kft. is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or sexual orientation. All personal data provided by applicants will be treated confidentially and used solely for recruitment purposes in compliance with the General Data Protection Regulation (GDPR).

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