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Open nowPosted 32 days ago

IT Support Engineer (India Office)

Red Cup IT, Inc.20 open roles

Where
Jaipur, India, Remote
Work mode
Remote
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Your applicationOpen nowIT Support Engineer (India Office)Red Cup IT, Inc. · Jaipur, India, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Red Cup IT, Inc.'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 32 days ago

The posting

We are seeking an IT Support Engineer to maintain the health of our hardware, software, and network infrastructure. You will be responsible for minimizing downtime through rapid incident response and proactive system optimization.

Key Responsibilities

1. Troubleshooting & Technical Support

This is the "bread and butter" of the role. When something breaks, the Support Engineer is the first point of contact.

  • Diagnosing and resolving software glitches, hardware malfunctions, and "ghost in the machine" bugs.
  • Managing a ticketing system (like Jira, HaloPSA) to prioritize urgent issues over routine tasks.
  • Providing support across various channels: in-person, via remote desktop tools, or over the phone.

2. Hardware & Software Lifecycle

They manage the physical and digital tools the company uses.

  • Provisioning: Setting up new laptops, workstations, and mobile devices for employees.
  • Installation: Deploying OS updates (Windows, macOS, Linux) and enterprise software suites.
  • Maintenance: Performing hardware repairs or coordinating with vendors for warranty replacements.

3. Network & Infrastructure Oversight

While they may not be "Network Architects," they are responsible for the "last mile" of connectivity.

  • Ensuring devices can connect to the local Wi-Fi, Ethernet, and VPN.
  • Basic troubleshooting of routers, switches, and access points.
  • Managing peripherals like network printers, VOIP phones, and video conferencing equipment.

4. User Access & Security

They act as the gatekeepers of the company’s digital perimeter.

  • Identity Management: Creating, modifying, and deleting user accounts via Active Directory or Okta.
  • Security Compliance: Ensuring all devices have updated antivirus software, disk encryption, and multi-factor authentication (MFA) enabled.
  • Data Recovery: Assisting users with file backups and recovering lost data.

5. Documentation & Training

A great Support Engineer doesn't just fix a problem; they make sure it’s easier to fix next time.

  • Writing Standard Operating Procedures (SOPs) for the internal IT team.
  • Creating "How-to" guides for non-technical staff to promote self-service.

Essential Skills & Requirements

Skill Category

Examples

Operating Systems

Windows 10/11, macOS, Windows Server, Linux (Ubuntu/CentOS).

Cloud/SaaS

Microsoft 365, Google Workspace, AWS, Azure.

Soft Skills

Patience, active listening, and the ability to explain complex tech in "plain English."

Certifications

CompTIA A+, Network+, Microsoft 365 Certified, or ITIL Foundation.

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  1. A CV for this posting

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Red Cup IT, Inc.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Red Cup IT, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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