Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 hours agoWe saw it 93 min after it went up

Customer Solutions Consultant

Red Energy

Where
Richmond, VIC, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Solutions ConsultantRed Energy · Richmond, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Red Energy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 3 hours ago

The posting

⚡Your Role: The Heart of Customer Solutions

Red Energy is 100% Australian owned by Snowy Hydro. The energy market is changing, but our focus remains on looking after our customers, a commitment that has helped us win 16 consecutive Canstar Blue Awards. We are currently looking for new team members who enjoy solving problems to join us.

In this role, you’ll be the voice of Red Energy, taking ownership of complex customer enquiries and working out fair, practical solutions. It’s a rewarding opportunity for someone who wants to use their customer service skills to support people through challenging times, while enjoying a healthy work-life balance and contributing to the award-winning reputation we’ve built.

🚀 The Details

  • Training: 7 weeks of comprehensive, fully paid full-time training.
  • Location: Richmond office (dog-friendly space, close to public transport).
  • Roster: A rotating roster operating Monday to Friday between 8:00 AM – 8:30 PM.
  • Weekends: Just one Saturday shift every four weeks (9:00 AM – 5:30 PM). When you work a Saturday, you will receive a rostered day off during that week.
  • Hybrid Flexibility: After your initial training period, you will transition to our hybrid model: 3 days in the Richmond office (including 1 specific anchor day with your team) and 2 days working from home.
  • Start Date: August intake!

💡 The Day-to-Day: What You'll Be Doing

  • Solving Complex Queries: You'll take a high volume of calls, listen to customer concerns, calm down tense situations, and see each issue through to a resolution.
  • Managing Data & Compliance: You'll use several different computer systems at once to look up and update customer accounts, ensuring everything complies with our industry regulations.
  • Communication Excellence: Translate complex energy information into simple, easy to understand language, building trust with every interaction.

🎯 The Skillset: What You'll Bring Don't worry if you haven't worked in energy before. We will teach you everything you need to know. We are just looking for reliable people who care about doing a good job.

If you have 12 months or more experience in a busy customer service role, we want to hear from you.

You'll also need:

  • A Calm Approach: The ability to stay positive and resilient, even when speaking with frustrated or stressed customers.
  • Strong Logic: Good critical thinking skills to investigate problems and find fair solutions.
  • A Willingness to Learn: An open mind and a drive to pick up new processes as the industry changes.

⭐ The Red Energy Perks: What’s in it for You? We want our workplace to be a supportive and rewarding place to be. Here’s what we offer:

  • Time Off: 30 weeks of paid parental leave for primary carers, plus the flexibility to purchase up to 4 additional weeks of annual leave if you want extra time off.
  • Hybrid Working: Training takes 7 weeks in our Richmond office (which is dog-friendly). After that, you'll transition to a hybrid split of 3 days in the office (including 1 specific anchor day with your team) and 2 days working from home.
  • Extras & Recognition: Competitive salary plus KPI bonus, our annual awards night, retail discounts with major brands (LG, JB Hi-Fi, Panasonic), and full access to our Employee Assistance Program (EAP).
  • Career Development: We genuinely support your growth. You'll have the chance to learn different parts of the business, build your skills, and explore internal advancement opportunities.

If you're ready to get started, apply for our January intake now!

Red Energy is committed to protecting your privacy and handles personal information in line with applicable data protection laws. To learn more, view our Privacy Collection Statement.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Red Energy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Red Energy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Red Energy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.