The posting
Position: Accounts Receivable Specialist Reports To: Senior Accounting Analyst Classification: Full-time, exempt Salary: $75,000 Annual Location: San Jose, CA (on-site) Position Summary The Accounts Receivable Specialist owns the integrity of every incoming dollar across all entities — not only donor giving, but subscription revenue through Stripe, point-of-sale revenue for merchandise and lounge sales through Square, e-commerce merchandise revenue through Shopify, and all music-industry receivables of the Red Worship entity. You reconcile each revenue stream to the general ledger — donor platform, merchant processors, bank, and AR ledger to GL — research and resolve discrepancies, track royalties and artist/management splits, and serve as the escalation point for complex payer, donor, and staff inquiries. You set and improve the procedures the Clerk follows, verify their output as a control checkpoint, and partner with the AR Systems Analyst and Accounting department on coding, fund mapping, and month-end close. This role demands sound judgment, multi-entity and multi-platform reconciliation skill, systems fluency, and the ability to own an outcome from exception to resolution. Key Responsibilities Multi-Entity Reconciliation • Reconcile Pushpay (donor-management) activity to the general ledger across all entities;investigate and clear variances. • Reconcile the AR ledger to the GL; reconcile cash drawer, petty cash, and the organization's bank accounts. • Manage deposit discrepancies (bank vs. reconciliation) and produce the Bank Detail Report for all entities. • Calculate and record funds received but not yet deposited in the correct period. Merchant, Subscription & E-Commerce Receivables • Reconcile Stripe subscription revenue from recurring, subscription-based services to the general ledger; track billing cycles, failed payments, refunds, and processor fees. • Reconcile Square point-of-sale revenue from merchandise and lounge sales by location and entity; tie batch payouts to bank deposits and the GL. • Reconcile Shopify e-commerce revenue for merchandise sold under the Red Worship entity; match orders, payouts, refunds, and sales tax collected to the GL. • Net out processor fees, chargebacks, and payout-timing differences so each platform ties cleanly to bank deposits. Red Worship — Music-Industry Receivables • Track and reconcile royalty income on songs — recording/master and performance royalties from streaming, distribution, and licensing sources. • Track and reconcile publishing income from songwriting — mechanical, performance, and sync licensing — for the Red Worship catalog. • Account for ticket sales from worship-night events; reconcile ticketing-platform payouts to deposits and the GL, net of fees and refunds. • Record and reconcile sponsorship and partner donations, including Compassion International, to the correct entity, fund, and restriction. • Capture any other music-industry receivable to the correct revenue type, coordinating with Accounting on revenue recognition. Exception Handling & Escalation • Own escalated donor and customer inquiries — recurring-giving issues, subscription billing questions, duplicate transactions, disputes, chargebacks, NSF items, and returned checks. • Manage the Accounts Receivable help-desk inbox; resolve internal and external customer-service matters the Clerk cannot. • Research and resolve duplicate or missing donor records at the policy level; set the standards the Clerk applies. Pushpay & Reporting • Run weekly Pushpay Financial Overview and Activity reports for all entities; distribute and archive per the close calendar. • Submit and manage Pushpay support tickets; deliver Pushpay training to staff and internal/external donors as needed. • Produce weekly donation reporting, and monthly entity reporting for all receivables as well as corporate service-total reporting. Cash, Royalty & Special Transactions • Process checks received at the bank (income, refunds, overpayments, royalties) and remote- deposit miscellaneous checks as needed. • Manage petty cash end-to-end: disburse, invoice, reconcile, and replenish; reconcile event fees received for other entities. • Reconcile and record RCM royalties; support internal bank transfers and serve as manual-check signer on request. Controls, Verification & Process Ownership • Serve as the verification checkpoint for the Clerk's batches and deposits, enforcing dual control and segregation of duties. Month-End & Audit Support • Deliver reconciled weekly batches, transaction reports, and category reports to Accounting on the close calendar. • Provide digital audit-ready documentation and support external audit and giving-statement requests. Requirements Required Qualifications • Associate or Bachelor's degree in accounting, finance, or a related field (or equivalent experience). • 3–5+ years in accounts receivable, contribution processing, or reconciliation, including multi-account or multi-entity work. • Demonstrated reconciliation skill (sub-ledger to GL, bank reconciliation) and confident discrepancy research. • Working knowledge of Pushpay (or similar donor platform), Church Community Builder, Salesforce and a cloud GL such as Sage Intacct. • Intermediate spreadsheet skills (lookups, pivot tables); comfort with CSV files and larger data sets. • Experience reconciling merchant or e-commerce platforms (such as Stripe, Square, or Shopify),including processor fees, payouts, refunds, and chargebacks. • Able to build and maintain schedules that track multiple income streams and calculate splits or allocations accurately. • Strong written and verbal communication; able to handle sensitive donor and customer situations with grace and discretion. • Alignment with the mission and values of Redemption Church. Preferred • Prior nonprofit/church experience and familiarity with multi-entity fund accounting. • Exposure to Sage Intacct reporting and to integrations between Pushpay, Salesforce, and the GL. • Music-industry or royalty accounting experience — tracking royalty and publishing income, sync/mechanical/performance licensing, and artist/management split reporting. • Familiarity with nonprofit revenue recognition for both contributions (ASC 958) and exchange/earned revenue (ASC 606), and PCI-DSS handling of cardholder and donor data. Work Environment & Physical Demands • On-site office plus time in the secured count room/vault; prolonged periods at a workstation. • Periodic handling of currency and deposits; occasional lifting up to 25 lbs. • Some evenings/weekends during high-volume giving seasons and audit fieldwork. Redemption Church is an equal-opportunity employer. All offers of employment are contingent upon a background check. Benefits Benefits Medical, Dental, Vision Accrued Vacation, front-loaded Sick pay, Retirement Plan Options Staff Appreciation Days with pay as provided by Leadership Flex Days as provided by Leadership/ Supervisor
