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ClosedPosted 128 days ago

Customer Support Associate – Available at both 1st Line Support & Lead level

RedTech Recruitment Ltd.52 open roles

Pay
$65,000 a year
Where
Dallas, Texas, United States

This posting closed on 2026-10-22. 52 other RedTech Recruitment Ltd. postings are live.

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Still open, like this oneLive
  1. Internal Systems Support Engineer3d agoRedTech Recruitment Ltd. · Leicestershire, United Kingdom
  2. Customer Solutions Engineer4d agoRedTech Recruitment Ltd. · New York, United States
  3. Audio Systems Engineer4d agoRedTech Recruitment Ltd. · London, City of London, United Kingdom
  4. Senior Design & Development Engineer4d agoRedTech Recruitment Ltd. · North Uttlesford / Greater Cambridge Area, Essex, United Kingdom

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. RedTech Recruitment Ltd. postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 128 days ago

RedTech Recruitment Ltd. median: 1 days open

The posting

Customer Support Associate – Available at both 1st Line Support & Lead level A fantastic opportunity for a Customer Support Associate to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a warm, personable and highly organised graduate to join their support team. This role is focused on delivering an outstanding customer experience, acting as the first point of contact for users, guiding them through issues, and ensuring every interaction is handled with clarity, empathy and professionalism. As this is a newly forming team, we are open to receiving applications for both the 1st line support level and Lead level. Location: Dallas, Texas (mainly on-site role) Salary: $65,000 for first line support, or up to $90,000 for the lead, per annum + benefits Requirements for Customer Support Associate: Experience working in a customer-facing environment, such as retail, hospitality or similar, where you have handled and calmed customers Degree educated from a well-ranked University with an absolute minimum GPA of 3.4 (please note this will be checked during the screening process). Naturally warm, friendly and engaging personality with a genuine passion for helping people Excellent communication skills, both written and verbal Strong organisational skills with close attention to detail Ability to manage multiple queries and prioritise effectively in a fast-paced environment A customer-first mindset with a focus on delivering a positive experience Strong problem-solving skills with the ability to follow structured processes and guidance Technical curiosity and the ability to pick up new systems and tools quickly Ability to remain calm, professional and empathetic when dealing with challenging or frustrated customers For the Lead role, you should have extensive experience within a support environment, and be confident in mentoring and leading a team Responsibilities for Customer Support Associate: Act as the first point of contact for customer queries via phone and support platforms Deliver a positive first impression, handling all interactions with warmth, professionalism and empathy Use internal guidance tools and documentation to help diagnose and resolve straightforward issues Clearly guide customers through solutions, ensuring they understand next steps Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team Provide clear, timely updates to customers throughout the lifecycle of their request Maintain accurate records of queries, communications and outcomes Follow structured processes and contribute to the continuous improvement of support procedures Work closely with second-line teams to ensure smooth handover of more complex issues What the role offers: Opportunity to join a high-growth technology company working on advanced software products A highly collaborative and supportive team environment Clear opportunity to develop strong customer, communication and operational skills Exposure to a wide range of technologies and business processes Applications: If you would like to apply for this unique Customer Support Associate role, please send your resume via the relevant links, ensuring your degree and GPA are detailed on your resume. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing [email protected] (if this email address has been removed by the job board, full contact details are readily available on our website). Keywords: Graduate Customer Support Associate / Graduate Support Engineer / Customer Support Specialist / Support Analyst / Customer Operations Executive / Service Desk Analyst / Technical Support Analyst / Customer Success Associate / Customer Support Executive / Client Support Specialist / Helpdesk Analyst / Customer Experience Executive / Intercom / Customer Support Tools / Ticketing Systems / SaaS / CRM Systems / Incident Management / Customer Communication / Workflow Management / Process Driven Support / Escalation Management / Business Graduate / Humanities Graduate / STEM Graduate

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