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Open nowFirst seen 8 hours ago

BDC Service Representative

reederchevrolet8 open roles

Where
Knoxville, TN
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Your applicationOpen nowBDC Service Representativereederchevrolet · Knoxville, TN

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 8 hours ago

The posting

BDC Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

We’re looking for a friendly and organized BDC Service Representative to join our team. In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities:

  • Answer incoming service calls and make follow-up calls.
  • Respond to internet service lead requests.
  • Schedule and confirm appointments for vehicle service.
  • Follow-up after service completion to ensure customer satisfaction.
  • Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.
  • Work closely with service advisors to pass along important customer details.
  • Comply with all company policies, procedures and safety standards.
  • Other duties as assigned.

Qualifications:

  • Excellent communication and customer service skills.
  • Professional, well-groomed personal appearance.
  • Basic understanding of vehicle service is helpful.
  • Ability to multitask and stay organized in a fast-paced setting.
  • Familiar with computers and CRM software.
  • Valid driver’s license and clean driving record.

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Employee Discounts on Parts and Service Repairs
  • Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.

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