The posting
FOM Representative (Ref: 37961) Salary: S$4,200 - S$6,000
【Responsibilities】
- Manage and execute customer orders accurately and efficiently from order entry to on-time delivery commitment.
- Work with product engineering, sales, and factory to ensure the product configuration for factory order is valid before releasing the factory Purchase Order.
- Monitor and manage order backlogs, proactively communicating delays or issues and coordinating with internal stakeholders to resolve them.
- Liaise with third-party logistics providers and freight forwarders to ensure timely shipment, delivery, and proper documentation.
- Issue Resolution: Communicate with suppliers to resolve discrepancies such as purchase order mismatches, shipping document errors, or damaged goods.
- Prepare and process shipping and import/export documentation in compliance with trade and logistics requirements.
- Act as the point of escalation for internal teams to resolve order fulfillment and shipment-related issues.
- Analyze order fulfillment processes, identify inefficiencies, and recommend improvements to streamline operations and enhance accuracy.
- Support continuous improvement initiatives that align with manufacturing and supply chain objectives.
【 What You Will Receive 】
- AWS: 1 month
- Global Bonus (Depending on Company & Individual Performance)
- Annual Leave: 18 Days (Up to 21 Days)
- Medical Leave: 14 Days
- Medical Benefits & Insurance
【Requirements & Preferences】
- Bachelor's degree in Business Administration, Supply Chain Management, Finance, etc.
- Minimum 3 years of experience in end-to-end order fulfillment within a manufacturing or operations environment, ideally within Semiconductor and global settings (MNC)
- At least 2 years of proven experience in process improvement and workflow optimization, with excellent supplier performance management skills to align with KPI and drive corrective actions
- Exceptional verbal and written English communication skills to resolve expectation gaps and align operational teams across various sites
- Comfortable as an individual contributor
- Good understanding of supply chain and quote-to-cash processes, including logistics and trade compliance.
- Proficient in Oracle or similar systems, and comfortable using data tools to manage information flows.
- Advanced Microsoft Excel skills (Pivot Tables, Macros) and familiarity with data visualization tools (Power BI)
- Willing to travel to Malaysia and Japan when required (minimum travel)
(Advantageous)
- Familiarity with RPA is a plus
----------------- We regret that only shortlisted candidates will be notified.
Registration No.: R1874034 (Niltasha Binte Ibrahim) Recruitment Licence: 12C5051



