The posting
Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly & welcoming personalities for Restaurant Host positions! Have one of the best views in Ohio while you provide amazing, welcoming & memorable dining experiences for our guests!
Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at www.GreatOhioLodges.com. This is a great opportunity to participate in opening the newest of the State Park Lodges in Ohio this Fall!
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.
- Join an exciting, team-building, and career-oriented work environment.
- For full-time candidates - full medical, dental, vision plan available after 60 days
- Pay Rate depending on experience
- PTO after 1 year
- Holiday Pay (including your birthday!)
- 401(k) Retirement Savings Plan
- Room, food & retail discounts
- Ongoing Training and Career Development
Position Purpose:
Greet and seat our guests with hospitality as they arrive to our dining room.
Maintain an efficient, profitable and professional dining room by assisting with quality service and hospitality standards.
Essential Functions:
• Primary job duty is to be an ambassador for the restaurant and property. Greet and seat our guests as they arrive and thank them for their business as they depart.
• Other support duties to help assist floor managers, guests and servers, such as bus tables, sell gift cards or run room service orders.
• Help keep the dining room neat, clean, organized and well presented with the music, lighting and temperature controls set properly to achieve the appropriate dining atmosphere
• Display a professional attitude, demeanor and cooperation toward guests, peers and management.
Workplace Duties:
Complete all Host training processes.
Take all necessary tests and complete a training checklist to reflect your training efforts.
Assist floor manager in setting up reservation tables for shift.
Greet our guests with a strong positive impression as they walk into our restaurant.
Seat guests per a seating chart, according to server station rotation. While seating guests, recommend the daily or weekly feature.
Make small talk with guests and engage in conversation during greet and seat process; thanking guests as they leave.
Answer the phone, forward calls to appropriate manager and take messages as necessary.
Answer any guest questions over the phone regarding restaurant concept, menu and location.
Take guest reservations, to-go orders and room service orders over the phone and in person.
Operate a list of guests waiting for meal service and properly seat them within estimated wait times.
Answer questions and help solve minor problems for guests. Exercise good judgement to utilize a manager for assistance, when needed.
Process shift set up and closing duties as posted and assigned. Always check out with manager on duty at shift end.
Follow the cleaning check lists to maintain the dining room, fixtures, pictures and décor items. Report to management any restrooms or public areas that are not properly maintained and checked during each shift.
Maintain proper tabletop appearance and presentation standards.
Assist managers with other minor assigned or prioritized dining room duties, such as stationing the servers/bussers at opening and closing, assisting servers with beverage service and pre-bussing.
Know how to sell a gift card.
Learn to adjust blinds, lights, thermostats and music levels to help provide a proper dining environment for guests.
Assist with brunch set up or tear down, as assigned.
Learn how to safely and efficiently deliver guest room service orders per guidelines.
Read and understand BEO sheets to provide guest information for event times and locations.
Qualifications:
The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.
Education: High School Diploma or GED preferred.
Experience: 1 year of hosting or serving in a full-service restaurant experience preferred.
Specific job knowledge, skills and abilities:
• Ability to read, speak and write basic English, being able to read tickets and to communicate with customers, managers and other employees.
• Requires good and positive interpersonal verbal communication skills.
• Ability to exercise good judgment.
• Possess multi-tasking and organizational skills.
• Follow detailed instructions with minimal supervision at times.
• Communicate customer needs, to help solve minor problems and complaints. Utilize management when necessary.
• Possess basic computational ability.
• Possess basic computer skills to be able to use POS system.
• Knowledge of food and beverage menus, food preparation and presentation.
• Ability and flexibility to work various shifts including nights, weekends, and holidays.
Physical Requirements:
• Ability to stand, sit, walk, climb, bend, crouch/stoop, twist and reach for extended periods of time.
• Stand and walk up to 8 hours per day. This includes traveling to and from meetings.
• Must have high level of energy and physical stamina.
• Exert well-paced ability to reach other departments of the restaurant, kitchen and bar areas on a timely basis.
• Most work tasks performed indoors. Temperature is moderate and controlled by restaurant/hotel environmental systems.
• Lift up to 30 lbs. above eye level and balance a food tray.
• Carry and balance a beverage tray.
• Lift up to 50 lbs. intermittently during workday.
Appearance Guidelines: Hotel Department uniform is required. See Restaurant Department dress and appearance guidelines.
Also, one must maintain a neat, clean and well-groomed appearance.
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
