The posting
Job Description
Regions is hiring a Supervisor, Health Information Management. The HIM Supervisor may lead and supervise multiple teams and/or functions across the organization. This position is looked to as a health information management professional who is readily available as a resource to other departments across the organization who have questions related to medical records and the management and protection of our patients’ medical records. The HIM Supervisor will perform and supervise a wide variety of computer and paper-based tasks, manage turnaround times, support, and collaborate with clinical operations and information technology to ensure the accessibility and integrity of patient information is maintained for the continuum of care. The HIM Supervisor oversees daily operations of HIM teams as assigned including HR related duties (i.e., hiring, developing, corrective action, etc.). This role is expected to maintain presence during normal business hours. The HIM Supervisor will collaborate to resolve complex issues regarding HIM always functions and maintain a Best Care Best Experience customer service focus and attitude. The HIM Supervisor will assist the manager in ensuring ongoing open communication with team members and other HIM leaders and business units regarding changes in workflow, staffing, coverage, and other issues that may impact HIM.
As an HIM leader, the HIM Supervisor will support the mission, vision and values of HealthPartners/Regions Hospital and will be expected to comply with job-specific standards and embody the 4 values of HealthPartners/Regions Hospital which include: 1. Excellence, 2. Compassion, 3. Partnership, 4. Integrity.
SCOPE OF RESPONSIBILITY:
Responsibility includes enterprise oversight of HIM functions, internal and external partnership management, staff responsibility across multiple HIM business units and sites staff education and training, standardization and efficiency workflow management, liaison to IT, compliance and legal, understanding clinical documentation tools, communication with vendors that partner with HIM operations project collaboration and participation, and preparation and assistance with the HIM annual budget.
MINIMUM QUALIFICATIONS:
Education:
Associate or Bachelor’s Degree in Health Information Management or other field (Ex: Business, Mathematics, Communications, Health Informatics) and/or enrollment in an associate or Bachelor’s Degree program in Health Information Management.
Experience:
3-5 years’ experience with paper medical records, electronic medical records, and issues resolution in a health information management environment, strong organizational and people skills, and some leadership experience.
OR
Enrollment in an Associate or bachelor’s degree program in Health Information Management with 2-4 years’ experience in a health information management environment with strong organizational and people skills.
Licensure/ Registration/ Certification:
N/A
Knowledge, Skills and Abilities:
Must possess broad knowledge and understanding of health information management requirements and current issues.
Ability to interpret and apply regulatory principles.
Proficient at determining priorities, planning workloads, multitasking, and meeting multiple deadlines.
Knowledge of Microsoft office applications and other software.
Ability to communicate effectively in both oral and written form.
Ability to set up, conduct and lead meeting
Ability to establish and maintain effective working relationships with the public, the medical staff, other hospital departments and HIM staff, both in person and by telephone.
Ability to provide exceptional customer service to internal and external customers.
Must handle confidential information with discretion.
Ability to troubleshoot technical issues with HIM applications and/or platforms and be the go-to technical support for the HIM department.
Ability to train/cross train staff members on various job functions and technical issues and resolution to educate them for future issues/needs.
Ability to problem solve.
Ability to adapt to changes in workflows or processes.
Proficient at leading and supervising teams that handle multiple HIM functions
Ability to work quickly and accurately with a minimum of supervision
PREFERRED QUALIFICATIONS:
Education:
Associate degree or Bachelor’s degree in Health Information Management upon hire
Experience:
1-3 years of applicable leadership experience in a lead or supervisory role. Epic experience preferred.
Licensure/ Registration/ Certification:
RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) credentialed
Knowledge, Skills and Abilities:
See section above for knowledge, skills and abilities
Supervise the daily operations and workflow of assigned HIM business unit(s) 45%
Provides day-to-day oversight and work direction
Monitors and coordinates staffing schedules and time off requests to ensure appropriate coverage and to maintain staffing patterns that support the needs of the department
Manages daily workload and coordinates daily functions of staff
Collaborate with leadership team in providing insight and suggestions for process/quality improvement
Monitors and measures employee productivity and accuracy of work by applying established productivity standards and quality/employee expectations, coaching, and taking disciplinary action with employees as needed
Implement and coordinates process improvement initiatives with the support of HIM leaders
Initiate and update staff of policy and develop and document work standard changes (with leader approval) to assure quality and standardization
Responsible for coordinating HIM measurements by developing, monitoring, and reporting improvement activities to assure quality
Volume (Input, Output, Backlog)
Turnaround time
Customer Service
Employee productivity
Productivity standards
Manages staff performance, training, and development 40%
Serve as the subject matter expert for Epic and subject matter specific to areas of oversight, which may include at minimum any of the following: Epic ROI module, Epic Chart Deficiency module, document imaging application, forms management, transcription application and interfaces, birth registry, and provides consultation on policies and procedures
Supports professional training and growth opportunities of staff.
Coordinates and provides orientation to new employees
Partners with manager in the recruitment and selection process. Utilize behavioral interviewing tools and process
Conducts regularly scheduled individual 1:1s with staff and annual performance evaluations, working in coordination with employees to identify, document and achieve goals for their future growth and development
Responsible to provide ongoing feedback, coaching and corrective action as appropriate
Trains staff on new policies and procedures, education learning, trends and developments that affect HIM. Ensure mandatory education and compliance standards are met
Additional Administrative Duties 15%
Partners with manager to maintain HIM Department orientation/training and policy/procedure manuals
Responsible for management of accurate content of all patient records by maintaining an organized record system:
Maintains accuracy of the electronic or paper record as it pertains to HIM and educate users
Audit electronic record for accuracy and completeness per policies
Ensures timely review, completion, and approval of electronic timecards
Other project/duties as assigned, which may include but not limited to the following:
Submission of Regions monthly death list to assigned donation organizations
Assistance and/or backup assistance with FOD, ROI, amendment request, release restrictions, demographic changes and/or transcription support
Meet with medical staff to verify and sign their medical procedures log for Boards Certification
Sit on various committees or work groups as assigned
Oversee HIM projects as assigned
Other projects and duties as assigned
Percentage of time breakdowns are intended to reflect normal averages over an extended period of time and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or departmental need
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
