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Open nowPosted 114 days ago

Telephone Operator II (Work hours: Sat (0700-1630); Sun/Holiday (0700 to 1430)

Rehabilitation Hospital of the Pacific24 open roles

Pay
$16 – $24 an hour
Where
Honolulu, Hawaii
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Your applicationOpen nowTelephone Operator II (Work hours: Sat (0700-1630); Sun/Holiday (0700 to 1430)Rehabilitation Hospital of the Pacific · Honolulu, Hawaii

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rehabilitation Hospital of the Pacific's own form.

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The clock on this job

Early applications get read.

14.1% of postings close within 7 days. Measured by our own scanner across the market. Rehabilitation Hospital of the Pacific postings stay open a median of 63 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 14.1%7 days
  4. 22.7%14 days
  5. 38.7%30 days
  6. 59.0%60 days
This job: posted 114 days ago

Rehabilitation Hospital of the Pacific median: 63 days open

The posting

Position Title: Telephone Operator II - Telecommunications

Classification: Non-exempt Department: Facilities Safety

Reports To: Director of Facilities

POSITION SUMMARY:

Provides efficient telecommunication services to the REHAB hospital staff, patients, and the community by providing accurate switchboard service and in a courteous, friendly and professional manner in directing phone calls to the appropriate department and services. Assists with coordination of emergency responses by following established protocols and procedures of the facility security regulations. Maintains daily reports and information for the facility.

Wage Range: $16.26/hour to $24.40/hour. The actual wage is dependent on the applicant's relevant experience and qualifications for this position. The wage range for this position may be subject to change in the future depending on a variety of factors such as market conditions, business needs, legal developments, and other appropriate factors.

REQUIRED QUALIFICATIONS:

Education:

  • High school graduate

Skills/Experience:

  • Strong computer skills
  • Familiarity with Google Sheets and docs.
  • Customer service experience

PREFERRED QUALIFICATIONS:

Education:

  • Minimum 2 years college

Skills/Experience:

  • Strong Prior experience as a switchboard operator
  • Prior hospital experience

CORE VALUES

Our team models REHAB’s core values H.E.A.R.T. in daily actions. Honesty – Speak and act with truth and respect. Engagement – Embrace and commit to our mission, vision and values. Aloha – Serve others with a spirit of kindness and compassion. Resilience – Rebound and recover with a sense of urgency. Teamwork – Work together for success.

ESSENTIAL JOB FUNCTIONS

  • Operates switchboard console, for serving patients and to receive and extend local and long distance calls.
  • Monitors 500 emergency line, Nurse Call System, Fire Alarm System and mobile radio contact with hospital security. Notifies appropriate personnel of an emergency.
  • Operates the overhead paging system for overhead announcements, including emergencies and assists all staff in locating personnel.
  • Maintains a daily log of all events with times and names. Notifies supervisor for follow-up or special attention.
  • Maintains patient census list, checks with admission and nursing for updates to daily printout.
  • Reports equipment malfunctions to appropriate repair personnel. (Telephone equipment, elevators, etc.)
  • Maintains and administers the parking program according to policy.
  • Uses sound judgment and ensures patient safety.
  • Follows and adheres to all organizational and departmental policies and guidelines, code of conduct, and REHAB employee handbook.
  • Performs other duties as assigned.

EQUIPMENT, TOOLS, WORK AIDS USED

Office equipment, including telephone, computer and multifunction devices (MFDs). Google’s G Suite, report writer and database software.

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