Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 days ago

Technical Support Manager

rehrig138 open roles

Pay
$100,000 – $130,000 a year
Where
Kenosha, WI, US
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Managerrehrig · Kenosha, WI, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rehrig's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. rehrig postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 21 days ago

rehrig median: 1 days open

The posting

Purpose of Role

The Technical Support Manager is responsible for deployment, and ongoing support of Rehrig Pacific's Direct-to-Store Delivery (DSD) technology solutions. This role is accountable for delivering exceptional customer experience by ensuring successful implementations, timely issue resolution, strong service performance, and continuous process improvement. As a trusted technical and business expert, the Technical Support Manager collaborates with customers and internal stakeholders to maximize solution effectiveness and support business growth.

*Must be located in Dallas, TX or Kenosha, WI.

Areas of Accountabilities

Leadership

  • Coach, mentor, and lead team members and Rehrig Pacific employees in accordance with our Core Values, Mission, and Strategic Vision to build a high performing and customer focused team.
  • Champion our Diversity, Inclusion, and Belonging initiative, advancing the cause of every family member feeling like they belong.
  • Leveraging the Learning & Development resources, further the development and growth of team members.
  • Establish team performance goals, monitor key metrics, and drive achievement of department objectives.

Implementation

  • Manage implementation schedule, monitor progress, risks, and resource requirements to ensure successful customer deployments.
  • Provide guidance to customers and the team on implementation setup and establish best practices for software and hardware configuration.
  • Liaison with customer and IT resources to ensure APIs are established according to specifications.
  • Work collaboratively with New Product Development (NPD) and Integrated Solutions (IS) to transition new technology solutions to commercialization.

Technical Support

  • Establish, monitor, and improve service level agreements (SLAs), support performance metrics, and customer response objectives.
  • Develop data integrity processes for machine learning models and coordinate software user acceptance testing efforts.
  • Develop and refine necessary documentation (implementation questionnaires, checklists, internal installation, and training guides).
  • Partner with NPD and Operations to resolve complex technical issues and improve solution performance.

Customer Service

  • Monitor customer satisfaction and proactively address service concerns to promote long-term customer success and retention.
  • Support the development and maintenance of customer-facing knowledge base content, training materials, and self-service resources.
  • Collaborate with customers to facilitate feedback on software releases/enhancements and contribute to content needed for customer self-service.

Continuous Improvement

  • Lead continuous improvement and standardization efforts across implementation and support to improve team effectiveness, customer experience, scalability, and operational efficiency.

Knowledge, Skills, and Experience

  • Bachelor’s degree in Engineering, MIS, Computer Science, or a related technical field.
  • 5+ years of experience in customer support, technical support, implementation, or a related technology function.
  • 3+ years of experience managing technical or support professionals.
  • Strong leadership, communication, problem-solving, and root-cause-analysis skills.
  • Experience managing multiple projects, priorities, and resource requirements simultaneously.
  • Working knowledge of enterprise technology solutions, including RFID, IoT, software applications, APIs/integrations, Machine learning models, databases, and Linux-based environments.
  • Ability and willingness to travel up to 30%.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against rehrig's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rehrig's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rehrig's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.