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Open nowFirst seen 5 days ago

Customer Care Representative- Central

Reliable Safety and Flow Corporation97 open roles

Pay
$20 – $34 an hour
Where
Romeoville, Illinois
Work mode
Hybrid
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Your applicationOpen nowCustomer Care Representative- CentralReliable Safety and Flow Corporation · Romeoville, Illinois

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Reliable Safety and Flow Corporation's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Reliable Safety and Flow Corporation postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Reliable Safety and Flow Corporation median: 2 days open

The posting

We're currently seeking a Customer Service Representative (CSR). In coordination with our outside sales team, the Customer Service Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot in our Central Region. If you work in Romeoville, this schedule would be Monday through Friday, 8am-5pm

How You Will Help:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
  • Assist customers with product and service-related questions, technical issues, and account management.
  • Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
  • Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
  • Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
  • Identify opportunities for process improvements to enhance the overall customer experience.
  • Stay up to date on product/service offerings policies, and procedures.
  • Accurately document customer interactions and transactions in ASC’s CRM system.
  • Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
  • Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
  • Other duties as assigned

What You Will You Bring:

  • Bachelor's degree or equivalent work experience in a B2B Customer Service role.
  • Excellent communication skills (verbal and written) with ability to handle conflict resolution.
  • Strong problem-solving abilities with a customer-focused mindset.
  • Ability to remain calm and composed under pressure.
  • Proficiency working in a ERP. CRM experience is a plus.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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