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Open nowFirst seen 11 hours ago

Automotive Service Manager/Service Advisor

reliablesuperstore8 open roles

Where
Springfield, MO
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Your applicationOpen nowAutomotive Service Manager/Service Advisorreliablesuperstore · Springfield, MO

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Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 11 hours ago

The posting

Service Advisor / Service Writer Reliable Toyota of Springfield

Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment.

If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.

Success in this role comes from balancing efficiency with empathy — delivering timely results while making every customer feel heard, respected, and valued

Position Overview

As a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously — all while delivering a top-tier customer experience.

You will:

  • Greet customers promptly and professionally during check-in
  • Conduct detailed reviews of scheduled maintenance and repair needs
  • Analyze diagnostic reports and recommend additional services when appropriate
  • Communicate repair timelines, pricing, and service updates clearly and professionally
  • Manage multiple open repair orders at once, ensuring no customer is left without follow-up
  • Coordinate with technicians and parts departments to ensure efficiency and accuracy
  • Provide frequent, proactive updates to customers via phone, text, and email
  • Maintain detailed documentation and accuracy in all transactions

Essential Qualifications

This role requires the ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure.

  • Prior automotive service writing experience is a plus, but not required — we provide comprehensive training
  • Strong multitasking and organizational skills
  • Proven ability to communicate professionally and confidently
  • Sales experience with the ability to ethically recommend services
  • Ability to receive direction from multiple team members and prioritize effectively
  • Familiarity with CDK and X-Time software is preferred
  • Working knowledge of automotive systems and repair processes
  • Exceptional attention to detail and commitment to accuracy
  • Ability to thrive in a high-paced, team-oriented environment
  • Strong time management skills
  • Proficiency with written and digital technical reference materials
  • Commitment to following processes for quality and safety

Benefits Package

  • Health, dental, and vision insurance (available 60 days after hire)
  • Paid vacation
  • 401(k) retirement plan with company match
  • Competitive compensation structure with growth opportunity
  • Ongoing training and professional development

All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.

If you are highly organized, customer-driven, and ready to grow within a professional automotive environment, we invite you to apply today and join the Reliable Toyota of Springfield team.

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