Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

Customer Care Representative Sr. - Claims

Reliance Standard Life Insurance23 open roles

Pay
$19 – $24 an hour
Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Representative Sr. - ClaimsReliance Standard Life Insurance · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Reliance Standard Life Insurance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Reliance Standard Life Insurance postings stay open a median of 30 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 3 days ago

Reliance Standard Life Insurance median: 30 days open

The posting

Job Responsibilities and Requirements

The Customer Care Representative Sr. is responsible for all aspects of customer experience and plays a vital role in ensuring that claims examiners can focus on their core responsibilities by handling communication, documentation, and routine inquiries efficiently. The ideal candidate will display a high level of compassion on a daily basis showing empathy, sympathy, and developed coping skills to maintain professionalism in every situation over the phone.

Duties and Responsibilities:

  • Providing Claimant Details: Provides detailed information to claimants regarding short-term disability, insured or self-insured claims, and statutory claims, as well as their concurrent leave claims.
  • Managing Inbound Calls: Handles inbound calls from clients and claimants, addressing inquiries and resolving issues related to claims and leave processes.
  • Performing Outbound Tasks: Performs outbound voice work and tasks related to selected clients and claimants, ensuring timely communication and follow-up.
  • Accurate Documentation: Accurately files and documents client and claimant information into the applicable system, ensuring that claims examiners have up-to-date and precise detail/data to work with.
  • Answering Claims Questions: Answers routine claims questions and provide information specific to the intake process and reporting time, helping to streamline the workflow for claim management.
  • Technical Issue Resolution: Resolves routine administrative technical issues for applicable source systems, which supports the smooth operation of claims processing.
  • Maintaining Confidentiality: By adhering to HIPAA rules and maintaining a high level of confidentiality, ensures that sensitive claimant information is protected, which is crucial in claims.
  • Supporting Integrated Claims: Provides direct support to claimants, assists with various tasks and ensuring that claimants receive the necessary information and assistance for 1st call resolutions.

Work Environment

  • RelianceMatrix’s Customer Care Center operates 24 hours per day/7-days per week. We offer a variety of schedules due to this scope of coverage.
  • A Customer Care Representative Sr. must be available to work a scheduled shift between the core business hours; Mon-Fri 4am to 8pm Arizona time, and open to working some Holidays.
  • Customer Care Representative Sr. must be willing and able to work sitting in one place taking calls and speaking for the entirety of their scheduled shift (excluding scheduled breaks and lunches).
  • Customer Care Representative Sr. must be willing and able to work in a fast-paced, team-oriented, dynamic inbound/outbound call center.
  • Customer Care Representative Sr. must have predictable and reliable attendance and adherence to their daily and weekly assigned schedule.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE

*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*

Education, Qualifications and Experience:

  • GED or High School Diploma
  • 2 - 3 years of call center experience or equivalent customer service experience required
  • Exceptional interpersonal communication skills and the ability to work with a diverse workforce.
  • Experience using web-based programs
  • High Speed home internet installed for Remote/Teleworker*

Key Competencies:

  • Customer Service Skills: Polite, friendly, and helpful demeanor to provide exceptional service.
  • Communication Skills: Effective verbal and written communication to interact with claimants and team members.
  • Empathy and Compassion: Ability to show empathy and compassion, understanding the claimant's situation and providing support.
  • Attention to Detail: Strong attention to detail to accurately document information and manage claims.
  • Technical Proficiency: Basic technical knowledge of computer functions and proficiency in MS Office (Word, Excel, Outlook) and web-based programs.
  • Multitasking: Ability to handle multiple tasks simultaneously, such as typing and talking, while maintaining accuracy.
  • Problem-Solving: Strong decision-making skills and sound judgment to resolve issues and answer inquiries.
  • Confidentiality: Ability to handle confidential information with discretion and adhere to HIPAA rules.
  • Patience and Understanding: Proven patience and understanding to manage stressful situations and difficult claimants.
  • Organizational Skills: Ability to stay organized and manage time effectively in a fast-paced environment.
  • Adaptability: Flexibility to adapt to different working environments and schedules, including holidays and various shifts.
  • Interpersonal Skills: Exceptional interpersonal communication skills to work with a diverse workforce and collaborate with team members.
  • Self-Motivation: Ability to work independently, stay focused, and maintain discipline in a remote work setting.
  • Active Listening: Strong active listening skills to understand claimant needs and provide appropriate responses. These skills contribute to providing high-quality customer service, managing claims efficiently, and supporting the overall goals of the Customer Care team.

Ability to Travel: None

The expected hiring range for this position is $19.25 - $24.05 hourly. This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
  • Volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

  • Sustainable Performance
  • Continuous Improvement
  • Customer Experience
  • Collaboration
  • Empowerment
  • Sense of Community

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

#LI-Remote #LI-MR1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Reliance Standard Life Insurance's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Reliance Standard Life Insurance's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Reliance Standard Life Insurance's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.