Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

AI Execution & Program Manager

reliancecomfort96 open roles

Where
2 Lansing Square, North York, ON M2J 4P8, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAI Execution & Program Managerreliancecomfort · 2 Lansing Square, North York, ON M2J 4P8, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on reliancecomfort's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 9 days ago

The posting

Find Your Limitless with Reliance   By joining Reliance as an AI Execution & Program Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!   What do we offer?

The tools you need to succeed – including the tools for the job as well as training and development programs A successful and knowledgeable team to be part of and learn from Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

A great benefits plan for you / your family Career paths so you can advance in the company Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

   What will you do?

Lead the deployment of AI solutions across chatbots, virtual agents, generative AI assistants, natural‑language IVR, predictive analytics, and agent‑assist tools. Manage end‑to‑end implementation including requirements, vendor coordination, configuration, testing, rollout, and performance tracking. Ensure AI initiatives align with business goals, operational needs, customer experience standards, and compliance requirements. Oversee development of sentiment analysis, customer insights, and predictive models that drive operational improvements. Monitor AI performance, identify optimization opportunities, and drive continuous improvement. Translate data into actionable recommendations for Contact Center leadership, Field Operations, and cross‑functional partners. Serve as the central project manager coordinating across IT, Operations, Field, Sales, Training, and external vendors. Build and maintain project plans, timelines, dependencies, risks, and success metrics. Define KPIs, validate post‑launch performance, and support change management, training, and adoption strategies. Gather feedback from frontline teams and customers to refine AI capabilities. Identify and prioritize new AI use cases and support business case development. Ensure ethical, secure, and sustainable AI deployment through governance frameworks. Oversee integration of AI tools with systems such as CRM, IVR, NICE, and Power BI. Facilitate cross‑functional workshops to support ideation, planning, and continuous improvement.

  What do you bring?

Bachelor’s degree in business, Technology, Engineering, Data Science, or related field; MBA or advanced degree is an asset. 3-5 years of experience in technology implementation, digital transformation, AI/automation, or contact center operations. Experience deploying enterprise software or customer‑facing technologies; exposure to AI, machine learning, NLP, or automation tools preferred. Familiarity with contact center platforms (IVR, CRM, WFM, QA, telephony) and tools such as NICE CXone, Salesforce, Dynamics, MuleSoft, and Agentic AI. Strong stakeholder management, vendor coordination, and cross‑functional leadership skills. Understanding of data privacy, compliance, and ethical AI principles. Ability to translate operational needs into technical requirements and assess vendor capabilities. Strong analytical skills with experience using dashboards, KPIs, and performance insights. Comfortable partnering with data teams and solution architects to ensure scalable designs. Proven track record managing complex, multi‑team technology projects from concept to rollout. Highly organized, able to manage competing priorities and deliver on tight timelines. Strong communicator capable of influencing at all levels and driving alignment. Proactive, results‑oriented, and skilled at navigating ambiguity. Customer‑centric mindset with a passion for improving frontline and customer experiences.

  Why Reliance?As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. ​ This post is for new vacancy. We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people. Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.   For more information, please visit www.reliancehomecomfort.com. ​     #LI-Hybrid #LI-SS1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against reliancecomfort's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on reliancecomfort's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    reliancecomfort's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.