Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

Technical Support & Quality Specialist

relu3 open roles

Where
Leuven
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support & Quality Specialistrelu · Leuven

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on relu's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 72 days ago

The posting

Your mission

Are you passionate about technology with a purpose? Want to make a meaningful impact on people's health? Want to work in an AI-native company? At Relu, we're growing - and we're looking for a Technical Support & Quality Specialist to own our Support & Release Quality. You will:

  • Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos
  • Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base, which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout.
  • Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward

Your profile

What you should bring to the team:

We're open to two different backgrounds for this role — the common thread is you're tech-savvy, endlessly curious, and take real ownership:

Profile 1 — Dental domain expert, tech-curious

  • Dental technician training, or hands-on employment in a dental lab
  • Some direct experience communicating with customers or clients (support, sales, patient-facing, or similar)
  • Deep intuition for what makes a dental design clinically and technically sound
  • Curious about AI and software, and quick to pick up new tools even without a technical background

Profile 2 — Technical builder, dental-curious

  • A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems)
  • Clear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service
  • Comfortable setting up automations, small data pipelines, and internal tooling
  • Genuinely interested in direct customer contact and support work, not just building behind the scenes
  • Willing to learn the dental lab space and the specifics of dental design from the ground up

The 'Nice-to-haves':

  • Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like
  • Experience with no-code/automation tools or chatbot platforms
  • Familiarity with tuning, training, and guardrailing AI chatbots
  • Experience with support/ticketing tools and knowledge base platforms
  • Basic video editing skills

How you work:

  • Tech-savvy: a quick learner, happy to use AI tools for automation
  • Proactive: you fix the underlying problem, not just the ticket in front of you
  • Detail-obsessed: when you test a release, nothing slips past you
  • Ownership-driven: you'd rather build the fix than file it and wait for someone else
  • Adaptable: equally comfortable answering a customer and regression-testing a release in the same day

Our Tech Stack = Your Tech Stack

Sales & Business: Slack, Notion, Linear, HubSpot Service Hub, Claude Product (for Profile 2): python

Practical Requirements / Eligibility

  • Fluent in English (written and spoken)
  • Valid work authorization in Belgium
  • Able to work from our Leuven office at least 3 days per week

Why us?

  • A mission that matters: we're improving dental care and making higher-quality dentistry accessible to everyone, globally
  • A driven and collaborative team that believes in making work fun
  • A sunny office with a stunning view over Leuven, plus walks to the park and coffees by the Vaartkom
  • Fun team culture: after-works, regular sports sessions, hackathons, retreats
  • Opportunity to grow into broader roles as the company — and you — scale
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against relu's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on relu's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    relu's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.