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Open nowPosted 33 days ago

Accounts Receivable/Collections Supervisor

remco11 open roles

Where
5101 Orbitor Dr, Mississauga, ON L4W 5R8, Canada
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Your applicationOpen nowAccounts Receivable/Collections Supervisorremco · 5101 Orbitor Dr, Mississauga, ON L4W 5R8, Canada

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 33 days ago

The posting

Duties and Responsibilities   Collections & Accounts Receivable Management

Ensure the timely collection of monies owed to the organization, including direct involvement in collecting on problem and delinquent accounts, and ensure all funds collected are handled in accordance with company procedures. Ensure that all account balances are eliminated according to company AR processes. Oversee the proper recording and application of cash, management of outstanding invoices, and direct interfacing with customers on collection matters and dispute resolution. Manage the overall credit status of customers in the portfolio. Review and approve all AR transactions; monitor cash, lockbox, and wires for accuracy and timely input. Follow up on and investigate disputed and short payments. Investigate and resolve billing discrepancies or misapplied cash transactions. Examine and verify accuracy of work and authorize routine payments, credits, and other transactions. Ensure that monthly balance sheet reconciliations are prepared timely and accurately. Conduct weekly cash management reviews of collections activity, including outstanding balances, cash application status, and progress against collection targets.

Reporting & Analysis

Develop and maintain monthly AR/collections reporting, including key metrics, and prepare scheduled reports on monies collected, payment methods, outstanding accounts, invoice adjustments, and other financial reports as required. Support Management by providing timely and accurate payment and account balance information. Prepare and present monthly KPI reporting, including AR balances aged over 60 days past due and Days Sales Outstanding (DSO), against a DSO target of 30 days.

Team Supervision & Development

Supervise the accounts receivable staff in processing invoices to establish company receivables, and work with Customer Service, Billing, and other departments to resolve outstanding issues. Directly manage the Collectors and Cash Application team, including workload allocation, training, and day-to-day oversight of collections and cash posting activity. Provide advice, support, guidance, and direction to staff; monitor performance on an ongoing basis, conduct annual performance reviews, and administer disciplinary action when required.

Policy, Process & Customer Relations

Develop department policies and procedures for monitoring and reporting on payment processing and assist with their implementation to ensure cash is managed effectively. Maintain good working relationships with customers. Other duties that may be assigned by supervisor.

 Requirements and Qualifications

Minimum 5+ years’ work experience in credit/collections with responsibility for direct customer contact. 3 – 5 years of supervisory experience in a collections or credit environment. Post-secondary education with a focus in accounting, finance or a related subject matter. Member of the Credit Managers Association (CMA) an asset High degree of proficiency with Microsoft Office software (Excel, MS Word) Ability to prioritize tasks and meet tight deadlines. Strong knowledge of collection regulations and fair credit practices. Must possess a high level of moral judgment for handling confidential information and monetary transactions. Experience in gathering data, compiling the proper information, and preparing financial reports. Strong diplomatic, negotiation, and conflict resolution skills to handle late payments and delinquent accounts. Effective attention to detail and a high degree of accuracy.

  Additional Information: This posting represents a current vacancy.We use automated tools to support application screening.

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