The posting
- Position: General Manager
- Property: Hyatt Regency Buffalo / Hotel and Conference Center
- Location: Two Fountain Plaza, Buffalo, NY 14202
- Size: 396 guestrooms, including 17 suites
- Meeting Space: Approximately 109,000 square feet of meeting and event space.
- Base Salary: $190K - $200K
- Bonus Opportunities: up to 50% quarterly, based on quarterly earned wages
- Status: Full-Time, Executive Leadership Role
- Reporting Relationship: VP of Operations
- Work Type: 100% On-Site - Buffalo, NY
About Remington Hospitality: Remington Hospitality, a U.S.-based, third‑party hotel management company founded in 1968, with operations across the United States and the Caribbean and Latin America (CALA) region. In CALA, Remington manages branded and independent properties in Mexico, the Dominican Republic, Puerto Rico, and the Cayman Islands, with continued regional growth planned. Today, Remington manages 100+ hotels across 30 states and 26 brands, delivering strong financial discipline, brand compliance, and operational accountability while fostering a collaborative, performance‑driven culture focused on long‑term success and professional growth.
About Hyatt Regency Buffalo / Hotel and Conference Center: Hyatt Regency Buffalo / Hotel and Conference Center is a full-service downtown hotel featuring 396 guestrooms, including 17 suites, and approximately 109,000 square feet of meeting and event space. Connected to the Buffalo Niagara Convention Center, the property is a premier destination for corporate meetings, conventions, weddings, and social events, serving both group and transient travelers.
Position Summary: The General Manager is responsible for the overall leadership, financial performance, guest satisfaction, and day-to-day operations of the 396-room Hyatt Regency Buffalo / Hotel and Conference Center, including approximately 109,000 square feet of meeting and event space. The General Manager provides strategic direction to all hotel departments, ensuring exceptional guest experiences, strong associate engagement, operational excellence, brand compliance, and achievement of revenue and profitability goals. This role will lead a complex full-service operation with significant group, convention, and Food & Beverage business while fostering a culture centered on employee engagement, talent development, accountability, and service excellence. The ideal candidate is an experienced hospitality leader with a proven track record of leading 250+ room full-service hotels, developing high-performing teams, partnering with engaged ownership and asset management groups, and driving strong results in guest satisfaction, associate retention, market share, and profitability. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Remington's Five Key Drivers: The General Manager leads the property’s Five Key Drivers, ensuring alignment, accountability, and measurable results.
- Associate Engagement
- Guest Experience
- Revenue Growth & Commercial Performance
- Cost Discipline & Operational Efficiency
- Asset Value & Long-Term Sustainability
Requirements
- Minimum 5+ years of General Manager experience in a full-service hotel environment.
- Experience leading a 250+ room hotel; experience with a property of similar size and complexity preferred.
- Proven success managing hotels with significant group, convention, meeting, and event space business.
- Minimum 3 years of Food & Beverage leadership experience in a full-service operation.
- Experience working for a hospitality management company comparable to Remington Hospitality or larger, with a strong understanding of corporate hotel operations, reporting structures, and accountability.
- Proven success operating in an owner-centric environment, partnering with highly engaged ownership groups and asset managers while maintaining strong communication, transparency, and financial accountability.
- Proficiency with hotel financial reporting, budgeting, forecasting, and business intelligence platforms such as M3, ProfitSword, or similar systems.
- Demonstrated ability to drive employee engagement, retention, culture, and leadership development.
- Strong background in hotel operations, financial management, budgeting, forecasting, and revenue optimization.
- Proven track record of improving guest satisfaction, market share, and profitability.
- Experience building and leading high-performing teams across Rooms, Food & Beverage, Sales, Finance, and Engineering.
- Strong leadership, communication, and relationship-building skills.
- Brand experience with Hyatt, Marriott, Hilton, IHG, Wyndham, or other full-service hotel brands preferred, but not required.
- Local candidates and candidates open to relocation will be considered.
Core Responsibilities:
- Leadership & Culture Foster a culture of engagement, accountability, and service excellence throughout the hotel. Lead, coach, and develop department heads and emerging leaders, creating a strong leadership pipeline. Drive associate engagement initiatives that improve retention, performance, and overall workplace culture. Maintain a visible presence throughout the hotel, building strong relationships with associates and promoting open communication. Lead the Executive Committee in achieving operational, financial, and people-focused objectives.
- Guest Experience Champion exceptional guest service across all departments, ensuring consistent execution of brand standards. Drive guest satisfaction, loyalty, and reputation scores through proactive service recovery and continuous improvement. Ensure seamless delivery of guest experiences across Rooms, Food & Beverage, Conference Services, and Events. Respond to escalated guest concerns with urgency, professionalism, and sound judgment.
- Financial & Business Performance Own the hotel's P&L, driving revenue growth, profitability, and market share. Develop and execute annual budgets, forecasts, and strategic business plans. Utilize financial and business intelligence platforms such as M3, ProfitSword, and related systems to monitor performance and identify opportunities. Optimize revenue across Rooms, Food & Beverage, Catering, and Conference Services. Deliver accurate financial reporting and operational updates to ownership, asset management, and corporate leadership.
- Sales, Revenue & Group Business Partner closely with Sales and Revenue Management teams to maximize occupancy, ADR, RevPAR, and total hotel revenue. Drive performance in group, convention, catering, and banquet business across the hotel's extensive meeting and event space. Maintain strong relationships with key clients, meeting planners, and community stakeholders. Identify new revenue opportunities and strategies to strengthen market position.
- Operations & Asset Stewardship Provide strategic oversight of all hotel operations, including Rooms, Food & Beverage, Engineering, Sales, Finance, Human Resources, and Conference Services. Ensure operational excellence, brand compliance, and service consistency throughout the property. Protect and enhance the long-term value of the asset through effective capital planning and property maintenance. Maintain the highest levels of safety, regulatory compliance, and risk management. Drive continuous improvement initiatives that enhance efficiency, guest satisfaction, and profitability.
- Ownership & Stakeholder Relations Build strong partnerships with a highly engaged ownership group and asset manager. Provide transparent communication on operational performance, financial results, and strategic initiatives. Balance owner objectives with guest satisfaction, associate engagement, and long-term business success. Execute ownership priorities while maintaining accountability to brand and management company standards.
Compensation & Benefits
- Base Salary: $190K - $200K
- Bonus Opportunities: up to 50% quarterly, based on quarterly earned wages
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Discounts across company properties
- Professional development and internal growth opportunities
- Relocation assistance available (if applicable)
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Physical Requirements:
- Sit, stand and walk for varying lengths of time
- Lift approximately fifteen (15) pounds
- Good communication skills, both written and verbal
- Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
