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Open nowPosted 45 days agoWe saw it 75 min after it went up

Customer Success Associate

Renterra1 open role

Pay
$50,000 a year
Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success AssociateRenterra · Remote

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 45 days ago

The posting

ABOUT US:

Our mission at Renterra is to modernize the $100B+ equipment rental industry. Tactically, we are building an end-to-end platform that will massively improve the way rental companies run their businesses.

Renterra is a Series A–backed, venture-funded SaaS company serving hundreds of rental businesses across the U.S. and Canada. As we scale, customer success is a core pillar of our growth strategy and getting customers live, confident, and successful quickly is critical to everything we do.

Job Description:

Must be willing to work from 9AM - 5PM PT M-F

As a Customer Success Associate, you will play a critical role in shaping our company's customer experience. You will be a key point of contact for our customers, ensuring they derive maximum value from our product and guiding them on their journey to success. This is a unique opportunity to join a startup at a critical growth stage and help us build a world-class customer success operation from the ground up.

Key Responsibilities:

- Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns.

- Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.

- Feedback Collection: Gather and relay customer feedback to the product development team for improvements.

- Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights.

-

Qualifications:

- 1-2+ years of experience in a customer success role, ideally at a SaaS company

- Exceptional communication and relationship-building skills

- Proven ability to manage customer expectations and turn potential issues into wins

- Ability to work autonomously and make key decisions on the fly

- Experience building out articles for a knowledge base or Helpdesk

- Must be willing to work from 9AM - 5PM PT M-F

- Understanding of the equipment rental industry is a plus

- Understanding of QuickBooks Online is a plus

What We Offer:

- Competitive compensation

- Health, dental, and vision insurance

- An inclusive and supportive team culture

- Opportunities for professional growth and advancement

- The chance to make a meaningful impact on our business and in our customers' lives

This is a unique opportunity to join an early-stage startup and make a significant impact on its growth trajectory. If you are passionate about revolutionizing an industry that needs a modern software offering and building relationships with customers, we would love to hear from you.

We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation.

Renterra is an Equal Opportunity Employer.

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