Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days ago

IT Technical Support Analyst III (2nd Shift)

rentschler17 open roles

Pay
$85,000 – $105,000 a year
Where
Milford, MA, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Technical Support Analyst III (2nd Shift)rentschler · Milford, MA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rentschler's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. rentschler postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted 10 days ago

rentschler median: 4 days open

The posting

Advancing medicine to save lives. Together.

Thanks to many decades of experience and our passion for what we do, we make an essential contribution to the global availability of biopharmaceuticals, especially for patients with rare and serious diseases.

Rentschler Biopharma SE is a leading contract development and manufacturing organization (CDMO) focused exclusively on client projects. We offer customized full-service solutions for bioprocess development and the production of complex biopharmaceuticals. As a German family-owned company with an international footprint and global reach, we combine experts, expertise and years of experience to develop best-in-class solutions – together with our clients.

Rentschler Biopharma has approximately 1,400 employees and is headquartered in Laupheim, Germany, with a site in Milford, MA, USA. In 2024, we joined the United Nations Global Compact, underlining our commitment to sustainability.

As an independent family-owned company, we live by the motto: Many hands, many minds - ONE TEAM! Open, respectful cooperation characterizes our working environment, where quality awareness, diligence and responsibility are our top priorities. With all the diversity of our talents in the Rentschler team, we pursue one vision together: advancing medicine to save lives.

We are looking for a Second Shift IT Technical Support Analyst to provide reliable IT support during evening operations. This role is responsible for installing, maintaining, upgrading, troubleshooting, and improving end-user technology, including computers, phones, printers, scanners, audio-visual systems, and business applications. The position requires the ability to work independently, collaborate effectively with IT team members and site departments, and help ensure that IT systems remain secure, available, and effective for business operations. This role also supports compliance with site policies and Good Manufacturing Practice (GMP) requirements.

Duties and Responsibilities

  • Provide support for the technical area of expertise during second-shift operations, including end-user hardware, software, mobile devices, phones, printers, scanners, Microsoft Teams, and hardware used across the site, including in office, lab, and manufacturing areas
  • Participate in IT and site project teams as needed, including adherence to IT project management methodologies
  • Provide technical guidance to other staff members and users as appropriate during second-shift coverage
  • Identify technical support trends, determine root causes, and recommend potential solutions
  • Maintain accurate and thorough inventory of IT hardware and software systems and assist with asset lifecycle activities
  • Engage vendors in ongoing support and maintenance of IT hardware and software
  • Adhere to all IT Service Management documentation requirements in the ITSM tool, Jira, and similar systems of record, including Incident, Request, Change, and Inventory and Asset Management activities
  • Actively research and contribute knowledge articles for site-specific and enterprise IT support
  • Monitor, troubleshoot, resolve, and escalate incidents and service requests promptly to minimize disruption to business operations during evening hours
  • Move between office, laboratory, and manufacturing support areas as needed to provide onsite assistance while following site policies and GMP requirements

Qualifications

  • Bachelor’s degree in computer-related field preferred, or equivalent combination of education and experience
  • 5+ years of relevant technical support experience; second-shift or service desk experience preferred
  • Strong knowledge of hardware, software, audio-visual, mobile, and workplace computerized systems and related technology platforms in use office, lab, and manufacturing environments
  • Strong troubleshooting, communication, and customer service skills
  • Good understanding of validated systems, quality systems, or GMP-regulated support environments preferred
  • Technical certifications are a plus

Working Conditions

  • Normal office working conditions: computer, phone, files, copier

Physical Requirements

  • PPE as required

____________________________________________________________________________ Base Pay Range

$85,000 - $105,000

Disclosure Statement

Rentschler Biopharma, Inc is committed to fair and equitable compensation practices. The base pay range listed for this position is the anticipated annual base salary range the organization reasonably, and in good faith, expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other application factors permissible by law. The annual base salary is just one component of our Total Rewards package, which also includes our annual discretionary bonus program, medical insurance, our generous 401K program, plus a host of other benefits to aligned to support our employees’ personal and professional wellness. The salary pay range is subject to change and may be modified at any time.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against rentschler's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rentschler's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rentschler's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.