Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Manager, Field Service

Repligen Corporation72 open roles

Pay
$130,000 – $155,000 a year
Where
Remote Pennsylvania
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Field ServiceRepligen Corporation · Remote Pennsylvania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Repligen Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Repligen Corporation postings stay open a median of 45 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 6 days ago

Repligen Corporation median: 45 days open

The posting

Job Summary:

The Manager Field Service is responsible for leading and developing a high-performing team of Field Service Engineers (FSEs) across a North America territory (East Coast). This role drives operational excellence, customer satisfaction, employee engagement, financial performance, and continuous improvement while ensuring safe, compliant, and efficient service delivery. The Field Service Manager serves as a strategic partner to customers, commercial teams, engineering, quality, and product management functions to support business growth and deliver exceptional customer experiences.

Essential Duties and Responsibilities:

  • Lead the Team of highly skilled Field Service Engineers across a North American territory.
  • Ensure the health and safety of the Field Service team, colleagues and customers.
  • Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
  • Ensure that the Field Service team is:Challenged and Busy Trained and Developed Capable and Prepared Motivated and Appreciated Supported and Engaged Provided with all required tools and test equipment Compliant to all quality and safety requirements and standards.
  • Deliver Outstanding Customer Experiences Ensure that all service interventions are performed to provide the highest possible customer experience. Manage customer complaints to a swift and satisfactory conclusion. Engage and collaborate to drive continuous improvement of the customer experience. Ensure the FSE's are supported by Technical Support, the Product Engineers, and Automation Engineers as required.
  • Drive Operational Excellence Ensuring the effective and efficient operational execution of all Field Service jobs for the Field Service Team – Americas. Ensure the timely execution of system installations, preventative maintenance, demo kit maintenance, customer experience center demonstration/display systems, software installations, and system repairs. Ensure the capacity model is aligned with the needs of the Repligen Service team supporting Repligen serviceable products. Ensure the field service team schedule is optimized, efficient and effective. Ensure the required field service team capacity necessary to execute the schedule. The RSM will also champion and collaborate on safety, quality, productivity and compliance initiatives. Ensure the field service team schedule is optimized, efficient and effective. Collaborate to ensure 'Service Readiness' for the launch of all New Product Introductions (NPI).
  • Achieve Financial Targets The Field Service Manager will be responsible for achieving Service Revenue and profitability targets as well as operational execution KPIs. Provide forecast information as required. Support growth initiatives as required.
  • Champion Continuous Improvement
  • Identify, develop, recommend and execute continuous improvement initiatives for the Field Service Team.

Qualifications

  • Bachelors Degree required, BA/BS in an Engineering or Science oriented discipline.
  • 5 years prior operations or field service leadership experience preferred.
  • Proven experience leading a team, managing customer relationships
  • Ability to develop and execute multiple priorities and approaches to meet objectives
  • Exceptional interpersonal skills
  • Willingness to travel within your specified geographic region.
  • Proven leadership and ability to orchestrate resources and motivate teams
  • Experience in managing a P&L or operational budget.
  • Service business savvy

What Repligen Offers

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated salary range for this role, based in the United States of America is $130,000-$155,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Repligen Corporation's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Repligen Corporation's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Repligen Corporation's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.