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Open nowPosted 8 hours ago

Parts & Warranty Specialist

Restaurant Supply8 open roles

Where
Metro Manila Philippines
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Your applicationOpen nowParts & Warranty SpecialistRestaurant Supply · Metro Manila Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Restaurant Supply's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Restaurant Supply postings stay open a median of 5 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Restaurant Supply median: 5 days open

The posting

Parts & Warranty Specialist

About the Company

Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and leveraging our industry buying power.

About the Role

We are looking for a Parts & Warranty Specialist to support our growing volume of service parts requests and warranty claims.

In this role, you will manage cases from submission through resolution, coordinate with service companies, technicians, vendors, suppliers, and internal teams, and ensure customers receive accurate updates on claims, parts availability, and estimated delivery dates.

This is a highly organized, follow-through-focused role where success depends on being able to manage multiple cases simultaneously, proactively follow up on outstanding issues, and maintain accurate documentation.

What You'll Do

  • Manage service parts requests and warranty claims from submission through resolution.
  • Review and process warranty claims accurately and within established turnaround times.
  • Coordinate with service companies, technicians, vendors, and suppliers to resolve equipment issues.
  • Identify required parts and coordinate availability, ordering, and delivery.
  • Track parts orders, shipment status, and estimated arrival dates (ETAs).
  • Follow up proactively on delayed parts, claims, vendor responses, and other outstanding cases.
  • Provide technical and product-related support for parts and warranty inquiries.
  • Communicate claim status, service updates, parts availability, and ETAs to customers and internal teams.
  • Maintain complete and accurate records of parts orders, warranty claims, service activities, and customer communications.
  • Manage multiple cases and deadlines while maintaining accuracy and timely follow-through.

What We're Looking For

  • 2–3 years of eCommerce experience, preferably involving technical products such as HVAC, electrical, plumbing, appliances, equipment, or similar products; OR 5+ years of customer service or technical support experience in a BPO environment.
  • Experience with one or more of the following is preferred:
  • Parts coordination
  • Warranty claims processing
  • After-sales support
  • Spare parts coordination
  • Order entry
  • Technical/customer support
  • Working with international or China-based suppliers
  • Experience coordinating with vendors, suppliers, technicians, service providers, or other external partners.
  • Experience handling a high volume of customer or service cases while meeting turnaround targets.
  • Familiarity with CRM and ERP systems.
  • Proficiency with Microsoft Office and Google Workspace.
  • Strong written and verbal communication skills.
  • Excellent organization, attention to detail, and follow-through.
  • Ability to independently prioritize multiple cases, deadlines, and follow-ups.
  • Proactive, customer-focused, and comfortable solving problems in a fast-paced environment.

What Success Looks Like

  • Parts requests and warranty claims are processed accurately and within agreed turnaround times.
  • Outstanding cases are proactively followed up until resolution.
  • Customers and internal teams receive timely and accurate updates.
  • Parts availability and delivery timelines are clearly tracked.
  • Documentation remains complete and accurate.
  • High case volumes are managed without sacrificing accuracy or follow-through.

Why Join Us?

We believe that what you do and where you work matters. We foster a collaborative and professional environment where you can grow, build meaningful relationships, and see the direct impact of your contributions on our shared success.

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  1. A CV for this posting

    Written against Restaurant Supply's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Restaurant Supply's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Restaurant Supply's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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