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Open nowPosted 225 days ago

Manager, Renewals

Restaurant36530 open roles

Where
Mexico City
Work mode
Hybrid
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Your applicationOpen nowManager, RenewalsRestaurant365 · Mexico City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Restaurant365's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Restaurant365 postings stay open a median of 48 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 225 days ago

Restaurant365 median: 48 days open

The posting

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we’re reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.​

We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.​

At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We’re looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry​

The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.

This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.

This role carries operational authority over renewal forecast accuracy and renewal process compliance.

This role is based in Mexico City and follows a hybrid schedule (2-3 days per week in the office). As the position supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs.

How you'll add value:

  • Own aggregate renewal forecast accuracy (target ±3–5%)
  • Lead weekly renewal forecast calls
  • Audit CPQ Renewal Opportunities for hygiene and completeness
  • Ensure 120-day trigger compliance
  • Escalate forecast risks to VP, Customer Success and Sales Leadership
  • Ensure all negative ARR renewals have:
  • Customer Success Manager (CSM) acknowledgment
  • Documented rationale
  • Leadership visibility if above threshold
  • Monitor contraction trends by segment
  • Identify systemic churn drivers
  • Own scaled renewal automation strategy
  • Optimize renewal workflow triggers
  • Monitor automation success rates
  • Reduce manual intervention dependency
  • Build and scale repeatable AI workflows and automations across your team using approved tools.
  • Coach team members to choose the right tool, refine their prompts, and review outputs for quality.
  • Share successful practices, demonstrate measurable gains, and hold the team accountable for using AI in their work and meeting quality standards.
  • Partner with:
  • VP Customer Success
  • Sales Leadership
  • Revenue Operations
  • Finance
  • Ensure pricing and concession discipline
  • Improve renewal cycle time
  • Identify growth opportunities for Sales
  • Manage Renewal Specialists
  • Set KPIs and provide coaching and feedback that drives expected outcomes in the following areas:
  • On-time renewal %
  • Forecast accuracy
  • Gross Revenue Retention (GRR) contribution
  • Reduction in surprise churn
  • Coach Specialists on negotiation process discipline
  • Drive accountability and continuous process improvement
  • Renewal Forecast Accuracy ±3–5%
  • GRR target achievement
  • On-Time Renewal Rate >95%
  • Reduction in Last-Minute Concessions
  • DST Automation Completion Rate
  • Renewal Cycle Time Reduction

What you'll need to be successful in this role:

  • 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses.
  • Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).
  • Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.
  • Experience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.
  • Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.
  • Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).
  • Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).
  • Excellent negotiation and cross-functional executive communication skills.
  • Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.
  • Ability to analyze customer usage data and identify churn risks.
  • Experience with automation or AI-enabled tools to optimize processes.
  • Eagerness to use AI in your daily work and to bring your team along, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs.
  • A track record of building AI skills in others and making AI part of how a team gets work done.
  • Ability to work a hybrid schedule with two-three days per week onsite in our Mexico City office.
  • Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs
  • Institutionalizes renewal rigor
  • Eliminates forecast volatility
  • Creates executive-level renewal predictability
  • Enables CSM scale by removing administrative burden
  • Protects revenue integrity through governance oversight

Benefits and Compensation

  • Law Benefits
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Meal Vouchers
  • 30-day Christmas bonus
  • Saving Fund
  • And more!
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