Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

Senior Customer Architect

Restaurant36530 open roles

Pay
$130,000 – $174,000 a year
Where
Irvine, CA
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer ArchitectRestaurant365 · Irvine, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Restaurant365's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Restaurant365 postings stay open a median of 48 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 72 days ago

Restaurant365 median: 48 days open

The posting

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.

We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.

At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.

Restaurant365 is the leading all-in-one restaurant management platform, helping thousands of restaurant operators run and grow their businesses through a single, integrated cloud solution. Purpose-built for the restaurant industry, our platform combines accounting, inventory, purchasing, workforce management, payroll, scheduling, operations, and business intelligence—empowering restaurant operators to improve profitability and operate more efficiently.

Trusted by some of North America's largest restaurant brands as well as thousands of independent operators, Restaurant365 is redefining how restaurants operate through technology.

As a Customer Architect, you'll play a critical role in helping customers realize the full value of the Restaurant365 platform. You'll design scalable solutions spanning product configuration, integrations, business processes, and operational workflows, while identifying opportunities to solve meaningful business problems with AI. You'll personally architect and build AI-powered applications, agents, automations, and workflows for both customers and internal Restaurant365 teams.

This is a highly strategic, cross-functional role for someone who enjoys solving difficult problems and building repeatable solutions that improve customer outcomes. You'll be expected to move from problem discovery and solution design to hands-on building and deployment, using modern AI development tools to turn ideas into working solutions. You'll work closely with Customer Success, Product, Engineering, Professional Services, and Support to remove technical and operational barriers while helping shape the future of Enterprise Customer Success at Restaurant365.

How you'll add value:

  • Partner with Strategic Customer Success Managers to support Restaurant365's largest enterprise customers and serve as the technical advisor for complex customer environments.
  • Diagnose technical, operational, and workflow challenges across customer environments, integrations, and business processes, and design scalable solutions that improve business outcomes.
  • Proactively identify opportunities across customer and internal workflows where AI, automation, or custom applications can eliminate manual work, improve customer outcomes, or solve complex operational challenges.
  • Personally architect and build AI-powered solutions, including agents, custom applications, automations, integrations, and intelligent workflows, using modern AI development tools such as Claude Code, Codex, and similar technologies.
  • Take solutions from concept and prototype through deployment, with appropriate consideration for application architecture, APIs, data flows, security, permissions, data handling, reliability, and maintainability.
  • Drive cross-functional alignment across customer and internal stakeholders to define technical strategy, resolve complex challenges, and move solutions forward.
  • Develop reusable playbooks, solution patterns, and AI capabilities that can scale across customers and internal teams.
  • Reduce reactive firefighting by identifying and solving systemic issues that impact multiple customers.
  • Define evaluation criteria for AI features, implement monitoring and safety guardrails, and measure performance against business outcomes.

What you'll need to be successful in this role:

  • 5+ years of experience in Enterprise SaaS, TAM, Solutions Architecture, or similar customer-facing technical role.
  • Demonstrated experience partnering with enterprise customers on complex software deployments, integrations, or business transformation initiatives.
  • Strong understanding of SaaS architecture, APIs, integrations, enterprise software ecosystems, and data flows, with the ability to diagnose complex technical and operational challenges and develop scalable solutions.
  • Demonstrated experience designing and building AI-powered applications, agents, automations, or workflows, with the ability to translate ambiguous business problems into working solutions.
  • Hands-on experience using AI development tools such as Claude Code, Codex, or similar platforms to build applications and solutions.
  • Strong working knowledge of APIs, integrations, LLMs, agentic workflows, RAG, MCP, data flows, and modern application architecture, with enough technical depth to independently build and troubleshoot solutions.
  • Understanding of how to deploy AI-powered applications responsibly, including security, authentication and permissions, customer data handling, reliability, and ongoing maintainability.
  • Excellent communication and stakeholder-management skills, with the ability to explain technical concepts to executive and technical audiences and influence cross-functional teams without direct authority.
  • Strong analytical thinking, systems thinking, and structured problem-solving skills, with the ability to prioritize effectively in a fast-paced environment.
  • A builder mindset with the curiosity to uncover problems, propose solutions, rapidly prototype ideas, and personally turn those ideas into working capabilities.
  • Experience supporting enterprise customers in ERP, financial software, payroll, workforce management, restaurant technology, or other operational SaaS platforms.
  • Experience working with multi-location or franchise businesses.
  • Familiarity with enterprise integrations, APIs, middleware, and data architecture.
  • Experience building reusable frameworks, playbooks, or operating models that improve scalability.
  • Experience partnering closely with Product and Engineering to influence roadmap priorities and product readiness.
  • Consulting experience with firms such as Deloitte, Accenture, Slalom, PwC, or EY, or equivalent enterprise transformation experience.
  • Experience deploying AI-powered applications or automations into real-world business environments and driving adoption with end users.

R365 Team Member Benefits & Compensation

  • This position has a salary range of $130K - $174K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Restaurant365's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Restaurant365's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Restaurant365's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.