The posting
The System/Area Director, Operations (SDO/ADO) is responsible for the overall system or defined area of RestorixHealth (“RXH” or the “Company”) Wound care and Hyperbaric treatment centers, and/or Amputation Prevention Centers (APC ensuring that the centers are delivering exceptional care and excellent service quality. Under the direction of the SDO/ADO’s supervisor, the SDO/ADO has profit and loss responsibility for the assigned RXH centers and is responsible for developing and implementing the structure, program, and processes necessary to manage business units, managing daily operations, and implementing marketing strategies based on goals and growth strategies. Additionally, the SDO/ADO assists in the openings of new centers to ensure centers open on schedule and budget.
PRIMARY RESPONSIBILITIES: Staff Management
Oversee the hiring and management of center staff ensuring alignment with staffing models
Guide and direct hiring of center-level program directors in conjunction with supervisor Mentor and develop Program Directors, Lead Nurses, and their respective teams Mentor team and provide timely feedback Ensure that position operational responsibility, authority, and accountability is well-defined and understood at all levels Implement policies to ensure adequate employee development, capable management succession, and continual coverage of all critical roles Ensure timely completion of mandatory assigned education, clinical competencies, new hire documentation, RestorixHealth and hospital partner required vaccinations, and position dependent licensure(s)
Business Development
Oversee center-level business development strategies and activities Ensure collateral materials, training materials, meeting guides, etc., are provided to all centers and that the center-level business development activities are measured and monitored Meet with C-suite and senior level host hospital employees/key physicians on a periodic basis for performance review, relationship building and planning Participate in prospective center business development efforts as needed Create project plans and lead implementation teams responsible for opening new centers as well as expanding service offerings in existing centers Implement standard operating model for opening methodology for new centers
Operations Management
Implement the standard operating model for the RXH wound and HBO centers including staffing model and hiring, training methodologies and processes for each position, staff monitoring and evaluation, inventory management, operational audit and administrative compliance, adherence to policies and procedures, compliance with community development, marketing and education plans, reporting (non-financial and financial) required for effective center management, and utilization of quality metrics including surveys of each center’s patients, employees, referral sources and host hospitals Assist in developing operational plans and associated operating and capital budgets for each center, directing the implementation of plans, and ensuring the financial success of each center Continually evaluate the results of center operations, including treatment volumes, patient compliance revenue, cash collections, expense levels, staffing, service quality levels, and satisfaction of patients, employees, referring physicians, and host hospitals Manage and collaborate with Physician Community Liaisons (PCL) to ensure marketing plans and initiatives are in line with operations overall plan Prepare reports and analyze, as necessary In collaboration with supervisor, develop and drive short and long-term financial, operational, marketing and facility planning for centers
Administer and uphold all the Company’s values and policies and procedures Continuously work towards the Company’s goal, vision, and mission Performs other duties as assigned
EDUCATION AND TECHNICAL SKILLS:
Minimum of 3 years of experience in healthcare management and overall experience of 5 or more years in healthcare setting Bachelor’s degree in nursing, healthcare administration, business, or marketing strongly preferred Clinical background, i.e., Registered Nurse, Physician Assistant, or Nurse Practitioner experience, strongly preferred
The Company is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or protected veteran status.
