Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Mortgage Operations Director

rettie-and-co4 open roles

Where
Various Locations
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMortgage Operations Directorrettie-and-co · Various Locations

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rettie-and-co's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. rettie-and-co postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 11 days ago

rettie-and-co median: 11 days open

The posting

Key details

Job Title: Mortgage Operations Director Reports to: Head of Sales & Financial Services Department: Financial Services

About the role

The Mortgage Operations Director is an operational leadership role created to support the next phase of Rettie Financial Services’ development. The purpose of the role is to lead the day-to-day operation of the mortgage and protection business, working closely with advisers, administrators, colleagues across the wider Rettie business, and relevant central functions to improve conversion, service delivery, workflow discipline, training, customer outcomes and income performance. The role will also support coordination with marketing where this helps improve visibility, customer engagement and referral activity, and will help identify external referral opportunities that can broaden the reach and commercial impact of Financial Services.

The role is expected to be highly visible across the business, with frequent in-person travel to all physical Rettie locations. A core part of the role will be spending time with teams, observing workflow, supporting branch engagement, delivering training, reinforcing standards and helping advisers and branch colleagues convert opportunities effectively.

Key responsibilities

Operational leadership

  • Lead the day-to-day operating rhythm of the mortgage and protection function.
  • Coordinate adviser and administrator workload, priorities and case progression.
  • Drive consistency of standards across lead handling, customer contact, fact-find quality, application progression and follow-up.
  • Ensure service standards are clear, understood and actively managed.

Visibility, travel and branch engagement

  • Travel frequently to all physical Rettie locations to support branch teams and advisers in person.
  • Spend regular time with branch leaders and front-line teams to improve referral quality, conversion and customer feedback loop.
  • Deliver practical team training, refreshers and coaching sessions across locations.
  • Reinforce Financial Services standards, service expectations and customer outcome requirements through visible leadership.

Adviser and administrator support

  • Provide practical day-to-day support to advisers and administrators.
  • Identify bottlenecks, stalled cases and operational barriers, and help resolve them quickly.
  • Support consistency, pace and accountability across the customer journey.

MI and performance management

  • Produce and maintain weekly and monthly MI covering referrals, contact rates, conversion, pipeline, case progression, service performance and adviser activity.
  • Translate MI into clear actions and improvement plans.
  • Escalate underperformance, service risks or recurring issues promptly.

Customer outcomes and control

  • Maintain focus on customer service, clear communication and good outcomes.
  • Escalate complaints, potential breaches, vulnerable customer concerns and service failures promptly.
  • Support appropriate record keeping, action tracking and evidence of operational oversight.

Continuous improvement

  • Identify opportunities to improve process, service and productivity.
  • Support implementation of MAB process updates and internal operating changes.
  • Promote consistent ways of working across the function and across all locations.

Key requirements

  • CeMAP qualified, with a strong working knowledge of mortgage and protection advice processes;
  • Strong operational leadership experience in mortgage, protection or a closely related financial services environment;
  • Credibility working directly with advisers, administrators, branch leaders and front-line sales teams;
  • Ability to travel regularly and lead visibly across multiple physical office locations;
  • Strong organisational and workflow management capability;
  • Ability to use MI to drive practical action and accountability;
  • Clear and confident communication style, including the ability to train and coach teams in person;
  • Practical, hands-on approach to problem solving; and
  • Good understanding of regulated operating environments and customer outcome expectations.

Competencies

  • Visible and hands-on leadership style;
  • Commercially aware;
  • People-focused, while maintaining clear on standards;
  • Able to motivate others and create positive momentum;
  • Comfortable positively and constructively challenging colleagues where standards, pace or outcomes need to improve;
  • Comfortable working at pace and across multiple locations;
  • Confident following through on actions; and
  • Able to balance service, control, training and income objectives.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against rettie-and-co's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rettie-and-co's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rettie-and-co's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.