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Open nowPosted 3 hours ago

Call Centre Agent - Healthcare

ReWorks Solutions

Where
South Africa
Work mode
Remote
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Your applicationOpen nowCall Centre Agent - HealthcareReWorks Solutions · South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ReWorks Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 3 hours ago

The posting

Company: ReWorks Solutions Contract Duration: 3-Month Seasonal Contract Location: Remote – South Africa Working Hours: Rotational shifts between 9:00 AM and 9:00 PM EST Weekend Work: Yes, on a rotational basis Salary: R 17,000–19,000

About the Opportunity

We're looking for a customer-focused and reliable Call Centre Agent to join our growing healthcare team on a 3-month seasonal contract.

In this role, you'll be one of the first points of contact for clients, assisting with appointment scheduling, handling general enquiries, updating client records and ensuring every interaction is professional, helpful and positive.

We're looking for someone with previous call centre or customer service experience who is confident communicating over the phone, comfortable working in a fast-paced environment and genuinely enjoys helping people.

Requirements

Key Responsibilities

  • Answer inbound calls professionally and efficiently.
  • Schedule, reschedule and confirm client appointments.
  • Assist clients with general enquiries and provide friendly, professional support.
  • Accurately capture, update and maintain client information.
  • Coordinate schedules and communicate appointment changes.
  • Maintain accurate records using internal systems.
  • Ensure all client interactions are handled with professionalism and attention to detail.
  • Work collaboratively with the wider team to deliver a seamless client experience.

Requirements

  • Previous call centre experience is essential.
  • Customer service experience in a fast-paced environment.
  • Excellent English communication skills and a clear, neutral accent.
  • Strong data-capturing and computer skills.
  • Excellent attention to detail and accuracy.
  • Professional telephone etiquette and a confident phone manner.
  • Ability to multitask and remain calm under pressure.
  • Comfortable working rotational shifts, including weekends.
  • Ability to work independently in a remote environment.
  • Available to start immediately.

Working Hours & Schedule

  • Full-time position.
  • Rotational shifts scheduled between 9:00 AM and 9:00 PM EST.
  • Flexibility to work different shifts depending on business requirements.
  • Weekend shifts will form part of the rotation.

Contract & Benefits

  • 3-month seasonal contract.
  • 12 days' holiday allowance.
  • Salary paid in South African Rand (ZAR).

Please note: This role requires flexibility, as shifts and weekend schedules will rotate based on operational needs.

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  1. A CV for this posting

    Written against ReWorks Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ReWorks Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ReWorks Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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