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Open nowPosted 3 days ago

Onboarding Specialist

ReWorks Solutions

Where
South Africa
Work mode
Remote
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Your applicationOpen nowOnboarding SpecialistReWorks Solutions · South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ReWorks Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

The posting

About the Role

We are looking for a personable, tech-savvy Customer Onboarding & Software Support Specialist who enjoys learning new software and helping others use it confidently. You will work directly with clients, guiding them through onboarding, explaining how systems work, answering questions and providing ongoing support.

You do not need to be a software developer or an advanced IT specialist. We are looking for someone who learns new systems quickly, communicates exceptionally well and can explain technical processes in a simple, patient and professional way

Requirements

Key Responsibilities

  • Guide new clients through the onboarding process and help them get started with relevant software platforms.
  • Learn new software, digital tools and internal processes quickly.
  • Demonstrate software features and explain how to use systems step by step.
  • Provide friendly, professional customer support via phone, email and virtual meetings.
  • Answer client questions and help troubleshoot basic software or user issues.
  • Follow up with clients to ensure they understand the system and feel comfortable using it.
  • Escalate more complex technical issues to the appropriate team when necessary.
  • Maintain accurate records of client interactions, onboarding progress and outstanding queries.
  • Build positive client relationships and deliver a smooth, professional onboarding experience.

Minimum Requirements

  • Excellent spoken and written English, with clear, confident and easily understood verbal communication.
  • A professional, client-facing phone manner and the ability to communicate confidently with clients.
  • Strong customer service and customer support skills.
  • Comfortable learning new software platforms, applications and digital tools.
  • The ability to explain processes clearly and teach others how to use software.
  • Strong problem-solving skills and the ability to troubleshoot basic issues independently.
  • Patience, empathy and a positive attitude when assisting clients who may be unfamiliar with technology.
  • Good organisational skills, attention to detail and reliable follow-through.
  • Comfortable using video calls, email and other digital communication tools.

Advantageous Experience

  • Previous experience in customer onboarding, customer success, software support or client services.
  • Experience training or demonstrating software to clients or colleagues.
  • Familiarity with healthcare, medical administration or healthcare-related platforms.
  • Experience supporting international or US-based clients.
  • Experience working in a SaaS, technology-enabled service or other client-facing environment.

Ideal Candidate Profile

The ideal candidate is a confident communicator who can make clients feel comfortable and supported. They should be naturally helpful, patient and approachable, with the confidence to learn unfamiliar systems and then teach those systems to others.

We are prioritising communication, customer service, adaptability and the ability to learn and explain software over advanced technical qualifications or extensive IT experience.

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  1. A CV for this posting

    Written against ReWorks Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ReWorks Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ReWorks Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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