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Open nowPosted 6 days ago

Client Success Associate

REYNOLDS SD 7

Where
Fairview, Oregon
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Your applicationOpen nowClient Success AssociateREYNOLDS SD 7 · Fairview, Oregon

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: posted 6 days ago

The posting

Job Title:

Client Success Associate

FLSA Status:

Non-exempt

Reports to:

Systems Engineer

Classification:

Classified Salary IIIC

Dept./School:

Technology Services

Terms of Employment:

260 days

Job Summary:

The Client Success Specialist is responsible for providing high-quality front-line support, ensuring effective ticket triage, and managing the logistics of shipping and receiving. This person ensures that client requests are handled with professional follow-through and that technology is processed efficiently to support district goals. This position maintains organized workflows for shipping, receiving, inventory, and bulk production tasks. A Client Success Specialist facilitates clear communication between the technology department and its end-users.

Qualifications:

Education/Licensure/ Testing Required/Bonding:

Any combination of education and work experience equivalent to:

  1. High school diploma.
  2. Customer Service or Helpdesk certification preferred.

Experience Required:

  • Experience working in a high-volume customer service or technical support environment.
  • Experience with logistics, shipping/receiving, or inventory management.
  • Experience managing multiple administrative priorities simultaneously.
  • Exceptional verbal and written communication skills.

Skills, Knowledge and/or Abilities Required:

Skills:

  • Strong organizational skills and attention to detail.
  • Effective problem-solving and diagnostic skills for triaging client needs.
  • Proficiency in using helpdesk ticketing software and office productivity suites.
  • Create clear documentation for end users.

Knowledge:

  • Knowledge of modern customer service principles and techniques.
  • Familiarity with basic hardware components and shipping/logistics providers.

Abilities:

  • Ability to communicate technical information clearly to non-technical users.
  • Ability to maintain focus and productivity in a fast-paced environment.
  • Ability to lift and move hardware as required for shipping and receiving.

Essential Functions:

May include, but are not limited to, the following:

  • Serve as the primary point of contact for the helpdesk, answering calls and performing initial intake.
  • Perform ticket triage by assessing urgency and routing requests to the appropriate technical staff.
  • Provide consistent client follow-through to ensure service satisfaction and issue resolution.
  • Manage the lifecycle of hardware repairs, including the shipping and receiving of equipment.
  • Process documents and materials (e.g. schedules, mail, package deliveries, etc.) for the purpose of disseminating information, hardware, and printed materials to appropriate parties.
  • Monitor the status of open service tickets to ensure timely updates for clients.
  • Maintain accurate documentation of shipping logs, inventory movements, and print job statuses.
  • Collaborate with technical team members to streamline customer service workflows.
  • Assist in the identification of recurring client issues to support process improvement and training initiatives.
  • Ensure all customer service interactions adhere to departmental standards and protocols.
  • Assist technical team members with basic troubleshooting and hardware staging.
  • Provide administrative support for department procurement or asset tracking.
  • Maintain organizational standards in the hardware storage and shipping areas.
  • Continue to develop skills in customer service software and helpdesk platforms.
  • Coordinate with the district courier or travels between sites as necessary to manage hardware and materials deliveries.
  • Provide backup support to other positions in case of absence or work overload.
  • Perform other related duties as assigned.
  • Work collaboratively and communicate effectively with staff and customers at all organizational levels.
  • Demonstrate professionalism and appropriate judgment in behavior, speech, and dress.
  • Maintain regular and consistent attendance and punctuality.
  • Confer regularly with immediate supervisor, or designee.
  • Follow all district policies, work procedures, and reasonable requests by proper authority.
  • Fulfill daily tickets, provide voice and remote support as needed to ensure minimal disruption to the learning environment and maintain smooth classroom operations.
  • Travel between sites as necessary

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Standard office equipment; personal computer and peripherals; calculator, multi-line phone system; copier

Communications/Other Equipment: Cellular phone; instructional equipment

Posture: Prolonged sitting for prolonged periods; reaching; handling; talking; hearing conversation; near visual acuity with or without visual accommodation.

Motion: Repetitive hand motions including frequent keyboarding and use of mouse; repetitive hand movement and fine motor coordination and dexterity of hands and fingers to operate computer equipment; occasional overhead reaching

Environment: sitting in a confined area and/or standing for extended periods of time; reaching/handling/manual dexterity to operate a computer keyboard, mouse, and other computer components; mobility to work in typical office setting and use standard office equipment.

Physical:

Lifting: exerting up to 15 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects and equipment as needed.

Carrying: exerting up to 15 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects and equipment as needed.

Mental Demands: Maintain emotional control under stress

Posting text belongs to the employer. Removal requests: contact us.

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