Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 days ago

Senior Specialist, Site IT

RGE38 open roles

Where
Kuala Lumpur
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Specialist, Site ITRGE · Kuala Lumpur

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RGE's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. RGE postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 22 days ago

RGE median: 2 days open

The posting

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Responsibilities:

Job Summary

As our Specialist, Site IT, you'll be the first point of contact for IT issues at the site. You'll keep devices, applications, meeting rooms and site infrastructure running smoothly for everyone, including executives and senior leaders. You'll work closely with regional and global IT teams, vendors and business users to keep things stable, secure and well supported.

Key Responsibilities

End User Support

  • Provide first-line support for hardware, software, network and system issues.
  • Give prompt, professional support to executives and VIP users.
  • Handle requests and incidents raised by phone, email, walk-in and the ticketing system.
  • Troubleshoot desktops, laptops, mobile devices, printers, peripherals and collaboration tools in Windows and macOS environments.
  • Help users with everyday Microsoft 365 issues, such as Outlook, Teams, OneDrive, MFA and password resets.
  • Escalate unresolved issues to the right support teams or vendors.

Device Management

  • Set up, configure and maintain desktop and mobile devices, including enrolment in the device management system (Intune).
  • Install operating systems, deploy software and patches, and make sure devices meet security requirements.
  • Carry out hardware replacements, upgrades and preventive maintenance.

Incident & Service Management

  • Log, track and update incidents and service requests in the ticketing system.
  • Resolve issues on time according to SLAs and follow up until closure.
  • Keep clear records of troubleshooting steps, fixes and support procedures.
  • Give users and management regular updates on open issues.

Infrastructure, Assets & Vendors

  • Support meeting room technologies, video conferencing systems, the server room and office IT infrastructure.
  • Make sure IT assets are tagged, tracked and kept up to date in the asset management system.
  • Help coordinate hardware procurement, inventory and disposal.
  • Work with vendors on warranty claims, repairs and replacements.

Projects & Collaboration

  • Support IT projects, upgrades, office setups and technology rollouts.
  • Work with regional and global IT teams on operational and improvement initiatives.

Requirements

Education & Experience

  • Diploma or degree in IT, Computer Science or a related field.
  • 1–3 years in IT support, helpdesk or desktop support.
  • Experience supporting users in a corporate environment. Experience with executives or VIP users is an advantage.

Technical Skills

  • Working knowledge of Windows, macOS and Microsoft 365 applications.
  • Basic understanding of networking (LAN, Wi-Fi, VPN) and IT infrastructure (servers, UPS).
  • Familiarity with ticketing systems, desktop imaging, software deployment or MDM tools (such as Intune).
  • Experience with meeting room or video conferencing systems is an advantage.
  • Microsoft or ITIL certifications are an advantage.

Soft Skills

  • Good troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Professional and focused on the customer, and confident dealing with senior users.
  • Able to work on your own or in a team, and to prioritise well.
  • Willing to support after-hours or emergency work when needed.

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against RGE's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RGE's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    RGE's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.