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Open nowFirst seen 5 days ago

Field Service Technician

RGH-Global Limited607 open roles

Where
Auckland, Auckland, New Zealand
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Your applicationOpen nowField Service TechnicianRGH-Global Limited · Auckland, Auckland, New Zealand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RGH-Global Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Title: Field Service Technician

Purpose: This position entails providing practical and technical expertise for installing and maintaining specialised parking systems.

Specific Duties & Responsibilities:

  • Assist with and/or oversee installing new Company products and systems into designated car parking sites per standard installation practices, including wireless sensors, communications gateways and related RF hardware, electronic signage and ANPR/LPR cameras.
  • Assigning unique software identifiers to sensors and related hardware.
  • Programming sensors with the correct software settings as specified for the site.
  • Setting up and commissioning the RF network to support the SmartCloud reporting and management system.
  • Provide post-installation maintenance and support to installed Company sites per agreed service agreements.
  • Assist other Company Installation Technicians with maintaining workshop and warehouse facilities to the required standard including tools and equipment.
  • Maintain Company vehicles to a high standard of cleanliness and tidiness.
  • Perform other tasks as directed by Company staff.
  • Attend training as appropriate to further develop relevant knowledge and skills.
  • Liaising with customers as required providing first-line support
  • Maintain and update the customer issues log
  • Provide feedback to customers on issue resolution as required
  • Provide support to the installation team before and during new site installations
  • Work with both customers and SPT staff to assist with the bedding in of systems post-installation
  • Maintaining comprehensive site records
  • Developing and maintaining procedural and process documentation
  • Preparing test sites for demonstrations
  • Act as liaison between the SPT R&D team and the customer

General Duties & Responsibilities:

  • Be punctual and work the hours and times specified.
  • Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
  • Support and help develop a positive workplace culture.
  • Demonstrate excellent interpersonal communication skills.
  • Responsibly manage all business resources within accountability levels.
  • Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
  • Comply with all employment obligations.
  • Promptly undertake to complete all reasonable and lawful instructions and directions given.
  • Serve the business in good faith, promoting and protecting the business's best interests.
  • During work time and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
  • Demonstrate through own actions a commitment to Work Health and Safety at work, when undertaking work or observing others in the workplace.

Skills, Experience & Education:

  • Experience working with power tools and other light machinery such as generators, etc
  • Experience in the Parking or Security industry would be advantageous
  • Good level of computer literacy
  • Some practical work experience in a manual environment is desirable but not essential
  • A good level of physical fitness
  • Ability to work unsupervised.
  • A practical "can do" attitude
  • The ability to communicate clearly and concisely
  • The ability to work under pressure to tight deadlines
  • A willingness to be flexible in terms of work hours
  • A willingness to learn from others and take lessons from on-the-job experiences
  • Availability to travel both domestically and internationally as required
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